Summary
Overview
Work History
Education
Skills
Certification
Timeline

BILLIE-JO H. MCKEOWN

Alton,NH

Summary

Reputation for providing quality patient care and achieving high levels of patient satisfaction.

Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

16
16
years of professional experience
1
1
Certificate

Work History

Medical Assistant

Concord Hospital
10.2024 - Current
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.

Health Unit Coordinator

Concord Hospital
07.2021 - 10.2024
  • Organizing communication between coworkers
  • Coordinating workflow within Clinical Decision Unit
  • Assisting patients in all required necessities
  • Stocking Unit and ordering supplies
  • Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
  • Assisted with processing patient admissions, transfers and discharges.
  • Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
  • Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
  • Responded to patient call lights to expedite appropriate follow-through.
  • Consistent communication with Providers

LNA Behavioral Health

Concord Hospital
05.2015 - 07.2021
  • Used time management and prioritizing skills to organize care of patients
  • Provided emotional support to patients and their families
  • Sustained a safe, therapeutic environment for the patients
  • Used therapeutic communication skills to develop a therapeutic relationship with patients
  • Served as an advocate for patients
  • Cerner trained
  • Floated to other Units

LNA

Benda HomeCare Solutions
08.2013 - 05.2015
  • Maintained a safe environment for a Pediatric patient to flourish
  • Encouraged patient to be as independent as possible
  • Monitored all health related concerns
  • Assisted patients with ADL`s including: toileting, help with meals, bathing, dressing and grooming
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.

LNA

Huggins Hospital
09.2009 - 11.2013
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Organized and detail-oriented with a strong work ethic.

Education

CMA -

Concord Hospital, Concord, NH

LNA Certification - undefined

LNA Health Careers, Manchester, NH
01.2009

High School Diploma -

Pembroke Academy, Pembroke, NH
06.1992

Skills

  • Foley care
  • Patient-focused care
  • Reliable team player
  • HIPAA compliance
  • Electronic medical records
  • Customer service
  • Immunization administration
  • Vital sign monitoring
  • Specimens collection and processing
  • EMR / EHR
  • Patient assessments
  • Professionalism and ethics
  • Patient flow management
  • POC Testing

Certification

  • LNA Certification, 2009, 041298-24
  • BLS Certified, 2011
  • Management of Aggressive Behavior Certified
  • Restraint training Certified
  • De-Escalation training Certified

Timeline

Medical Assistant - Concord Hospital
10.2024 - Current
Health Unit Coordinator - Concord Hospital
07.2021 - 10.2024
LNA Behavioral Health - Concord Hospital
05.2015 - 07.2021
LNA - Benda HomeCare Solutions
08.2013 - 05.2015
LNA - Huggins Hospital
09.2009 - 11.2013
LNA Health Careers - LNA Certification,
Concord Hospital - CMA,
Pembroke Academy - High School Diploma,

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BILLIE-JO H. MCKEOWN