Billie King
Summary
Multi-faceted Sales Manager for both corporate and retail locations with an excellent record of meeting company-defined quotas through exceptional sales strategy. Mentors employees to develop top-performing team members. 20-year progressive career background combined with dedication to corporate growth and development. A successful and seasoned Independent Insurance Producer with expertise in providing wide range of high-quality insurance solutions. Possesses deep knowledge of insurance industry with extensive experience assessing customer risk and providing tailored solutions to meet needs. Adept at building trust with clients, providing guidance and financial advice, and delivering outstanding service.
Overview
26
26
years of professional experience
Work History
Used Car Dealer
BKS Auto Sales
01.2022 - Current
- Increased customer satisfaction by providing personalized service and addressing individual needs in the used car buying process.
- Enhanced dealership reputation by maintaining a high level of integrity and transparency with clients regarding vehicle history and pricing.
- Streamlined inventory management for better organization, efficient sales, and improved customer experience.
- Negotiated favorable purchase agreements with suppliers, resulting in cost savings for the dealership.
- Assisted customers in navigating warranty options available based on each individual''s specific needs and preferences while making informed decisions about purchasing a used car from our dealership.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed a referral program that incentivized satisfied customers to refer friends and family members, resulting in increased repeat business and new client acquisitions.
Independent Insurance Agent
Lourie Life & Health/ Combined Insurance
11.2018 - Current
- Enhanced client satisfaction by providing personalized insurance solutions and excellent customer service.
- Boosted sales revenue by building strong relationships with clients and identifying cross-selling opportunities.
- Streamlined the underwriting process for faster policy issuance, improving overall efficiency in client-facing operations.
- Developed a comprehensive understanding of various insurance products, ensuring accurate and informed recommendations for clients.
- Managed a diverse portfolio of accounts, consistently meeting or exceeding sales targets while maintaining high levels of customer satisfaction.
- Mentored junior agents in best practices for selling policies effectively while maintaining compliance with all regulations and ethical standards.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Obtained underwriting approval by completing application for coverage.
Regional Sales & Marketing Manager
Underground Connection
05.2014 - 11.2023
- Conduct interviews for Sales/marketing position
- Order supplies (badges, shirts, training material)
- Conduct orientation
- Evaluate and instruct/ redirect new and existing reps
- Conduct field training during first 3 days of employment
- Exceeded targets by building, directing and motivating high-performing sales team.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Understood and capitalized on industry trends to shape and enhance value-added solutions and strategies for new market developments.
Telesales Rep/ Lead Direct Sales Rep
Time Warner Cable
07.2008 - 05.2014
- Assist customers in decision process of purchasing product and/or services
- Conducted thorough interviews with customer to ensure right fit
- Introduce new product and services to new and existing customers
- Monitored calls for quality and offered best practice solutions
- Led sales team to exceed quarterly sales goals.
- Reported sales data to upper management for review.
- Trained, coached and mentored new sales associates for maximum performance.
- Promoted brand awareness and utilized took advantage of network connections to increase brand development.
- Developed team communications and information for meetings
- Increased store efficiency by streamlining processes and implementing effective merchandising strategies.
Promotions Coordinator/ Human Resources
ASI
01.2008 - 07.2008
- Conduct interviews for entry level positions
- Assist in training of new promotions coordinators
- Introduced products to new prospective clients as well as insure sales
- Continuously find new and exciting ways to keep team productive
- Conducted orientation and benefits sessions.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references.
- Coordinated company training and compiled training reports and communication to support compliance with corporate requirements.
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings
Customer Service /Lead Inside Sales Representative
SUNTRUST BANKS, INC
08.2006 - 10.2007
- Handled customer inquiries; complaints and billing needs
- Sold products and services that meet all clients banking needs
- Followed all company policies and procedures; according to best practice
- Met or surpassed sales expectations each month consistently
- Worked with team, and in self-directed environment
- Consistently managed high volume work load.
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Increased referrals 25% by building productive partner networks.
- Managed 10 sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
Customer Service/ Sales Representative
TIME WARNER CABLE
11.1998 - 05.2006
- Calm angry callers, repair trust, locate resources for problem resolution and design best option solutions
- Handled customer complaints, billing questions, payment extensions and service request
- Continue to develop knowledge of products, promotions, competitors, and sales support tools
- Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs
- Ranked # 67 in top 200 reps nationwide based on sales and retention achievements, in 2003
- Conducted training sessions for new sales representatives.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages
Subscriber Advisor
SITEL INC
07.2000 - 05.2002
- Built rapport while, listening, clarifying and managing conversational flow
- Manage upset customers, conflicts and challenging situations
- Deliver world class service, exceed expectations and build long term loyalty
- Made hotel/ restaurant reservations
- Locate local emergency services for subscribers in need
- Assist customer/ police locate missing vehicles equip with Onstar.
- Delivered excellent customer service, resulting in consistent 5 star customer satisfaction rating.
- Met customer call guidelines for service levels, handle time and productivity
Education
Master of Science - MicroMasters Program in Finance
MIT
Cambridge, MA01.2023
Associate of Science - Business
UNIVERSITY oF PHOENIX ATLANTA CAMPUS
Phoenix, AZ12.2009
Skills
- Customer Service
- Retail Sales/ Sales
- Account Management
- PowerPoint
- Excel
- CRM/ Sales Force
- Channel Partnerships
- Operational Efficiency
- New Account Development
- Interdepartmental Collaboration
- Hiring Trends and Analysis
- Performance Management Systems
- Employee Relations Oversight
- Lead Generation
- Expert Negotiator
- Budget Administration
Accomplishments
Member of the National Society of Leadership and Success
Additional Information
- LIFE ACCIDENT & HEALTH OR SICKNESS PRODUCER (18624552) , November 2018
Timeline
Used Car Dealer
BKS Auto Sales
01.2022 - Current
Independent Insurance Agent
Lourie Life & Health/ Combined Insurance
11.2018 - Current
Regional Sales & Marketing Manager
Underground Connection
05.2014 - 11.2023
Telesales Rep/ Lead Direct Sales Rep
Time Warner Cable
07.2008 - 05.2014
Promotions Coordinator/ Human Resources
ASI
01.2008 - 07.2008
Customer Service /Lead Inside Sales Representative
SUNTRUST BANKS, INC
08.2006 - 10.2007
Subscriber Advisor
SITEL INC
07.2000 - 05.2002
Customer Service/ Sales Representative
TIME WARNER CABLE
11.1998 - 05.2006
Master of Science - MicroMasters Program in Finance
MIT
Associate of Science - Business
UNIVERSITY oF PHOENIX ATLANTA CAMPUS
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