Billie Larson
Helena
Summary
I am dedicated and an experienced customer service professional with a passion for providing outstanding support. Proficient in handling complex issues and ensuring customer satisfaction. Seeking a role where I can leverage my skills and experience to make a positive impact.
Overview
15
15
years of professional experience
Work History
Warranty Administrator /Receptionist
Marthaler Helena Honda
07.2025 - Current
- Greeting the incoming Customers and directing them to the appropriate staff.
- Responsible for answering all incoming calls and making service appointments in professional manner.
- Reviewed warranty documentation for accuracy, minimizing errors and enhancing overall process reliability.
- Processed warranty claims efficiently, ensuring compliance with company policies and procedures.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Trained new staff on warranty processing systems and best practices for claim management.
- Analyzed warranty data to identify trends and recommend improvements in service operations.
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Developed documentation standards for warranty claims, improving consistency and reducing errors in submissions.
Business Development Center Service Manager
Helena Motors
01.2022 - 07.2025
- Hire, train and coach new employees in the company software programs needed to operate the department efficiently.
- Developed the BDC Service Process book and check off sheet for new hires.
- Take care of issues with customers or with advisors when they arise when their service managers are absent.
- Resolve customer questions and complaints in person and by phone.
- Setting customer appointments for vehicle maintenance, recalls, special order parts and inspections.
- Coordinate and communicate with other Team leaders to provide customer satisfaction.
- Setting goals and quotas for inbound and outbound calling of customers. Run reports to track results and identify areas for improvement.
- Monitor and analyze data to identify trends and implement strategies to improve quality and conversion rates.
- Responsible for submitting Warranty and windshield claims and following up to validate payment has been made.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Business Development Center Representative
Helena Motors
06.2015 - 01.2022
- Contact customers to set up appointments for maintenance, recalls or installation of special-order parts.
- Learn and use the multiple software programs needed to perform job duties.
- Communicate with coworkers and customers in a friendly and professional manner.
- Respond to customer needs by phone, email or in person.
- Follow up with customers that were no-shows and reschedule.
Bookkeeper/Secretary
Hamlin Construction & Development
04.2011 - 06.2015
- Maintained company books by reconciling and balancing bank accounts, accounts receivables and payables and payroll reports.
- Prepared and filed year-end tax reports, 1099’s, 1098’s, W-2.
- Provided customer service to clients, answering phones and directing calls.
Education
High School Diploma -
White Sulphur Springs High School
Skills
- Proficient in Microsoft Word, Excel, Power Point, Outlook, and Email
- Excellent ability to work independently with minimal supervision
- Ability to follow procedures, guidelines and assigned duties with them completed on time with a high degree of accuracy
- Ability to work in a fast-paced environment, meet deadlines and provide accurate information in a friendly and productive manner
- Exceptional time management and organizational skills
- Team management
- Excellent communication verbal and written
Timeline
Warranty Administrator /Receptionist
Marthaler Helena Honda
07.2025 - Current
Business Development Center Service Manager
Helena Motors
01.2022 - 07.2025
Business Development Center Representative
Helena Motors
06.2015 - 01.2022
Bookkeeper/Secretary
Hamlin Construction & Development
04.2011 - 06.2015
High School Diploma -
White Sulphur Springs High School