Billie-La Vonne Szabo

· Point of contact and liaison between the public and WSDOT.

· Greet, sign in, issue visitor badges and direct walk-in visitors to the appropriate offices.

· Receive and evaluate telephone questions with either a direct answer or route inquiries to the proper staff for resolution.

· Assist with inputting data from customer comment cards into a database for the Incident Response Office.

· Schedule, assist, and screen users of conference rooms in Headquarters buildings.

· Maintain and supply ferry schedules, newsletters, and miscellaneous brochures for public distribution.

· Make appropriate changes annually to the on-line DIS SCAN Directory as well as File 155.

· Perform clerical and administrative duties in support of the Girl Scouts of Western Washington, including handling incoming calls, scheduling meetings and taking minutes, proofreading material, and maintaining files.

· Ability to communicate effectively and professionally both verbally and in writing.

· Experience providing excellent clerical support.

· Answering phone calls, transferring callers as appropriate

· Greeting customers and visitors to the office, ensuring guests are comfortable and are connected with the right office personnel

· Managing schedules for conference and community spaces

· Monitoring and ordering inventory for office and break room supplies

· Managing incoming and outgoing correspondence, including emails, faxes, mail and packages

· Filing and organizing records, invoices and other important documentation

· Submitting work orders and scheduling repairs for general office space and equipment

· Ordering repairs for office equipment and maintenance, connecting with and escorting vendors

· Perform clerical and administrative duties in support of the Information Technology Division, including handling incoming calls, scheduling meetings and taking minutes, proofreading material, maintaining files, purchasing and inventorying supply resources.

· Respond to the public, internal staff and other agencies regarding customer service needs.

· Receive, screen and refer visitors.

· Knowledge of various database management systems to be able to assist and track required employee training, purchase orders, important documents and various other items.

· Communicate effectively and professionally both verbally and in writing.

· Provide excellent clerical support.

· Compose business communications, directives, administrative policies and procedures, and other business communications or documents as needed.

· Establish office procedures, standards, priorities, work methods, deadlines and initiate actions to ensure efficient workflow and attainment of work goals.

· Manage calendars/schedules for management team, conference rooms, equipment and vehicles.

· Make business travel arrangements. Plan and schedule business travel arrangements, maintain and track travel advances and prepare and maintain travel itineraries, vouchers and expense reports.

· Manage records. Manage existing record systems, reviewing schedules for compliance with legal requirements and organizational standards, and coordinating transfer, storage, retention, disposition, and archiving of records.

· Completes background checks using reports, legal documents, and dispositions from sources such as the Washington State Patrol, Federal Bureau of Investigation, Department of Corrections, Department of Health, and Administrator of the Courts.

· Provides direct customer service by processing background check requests in support of the Background Check Central Unit.

· Applies special knowledge of BCCU procedures when evaluating, processing, and distributing criminal history records.

· Reviews, processes, maintains, and updates records accurately in the BCCU Criminal History System data base tracking system.

· Makes critical decisions as to the identity of individuals checked and their suitability to have unsupervised access to vulnerable adults and children.

Implements and guarantees legal requirements are followed relating to release and protection of personal and criminal history information and confidentiality of criminal history records.

· Communicates with customers as needed to resolve issues with deficient background check forms.

· Conduct high quality and thorough reviews of Institutional Review Board (IRB) protocol submissions for research involving human subjects under the purview of the IRB ensuring that protocol submissions adhere to ethical standards and compliance with federal regulations and guidelines, state and local laws as well as institutional policies.

· Ensure timely completion of reviews in accordance with established standards for turnaround on protocols submitted by investigators.

· Maintain knowledge and expertise in federal regulations and guidelines, state and local laws as well as institutional policies related to human subjects research protections and related compliance issues and advise IRB members, investigative committees and other personnel related to such matters.

· Investigate questions and advise investigators regarding regulatory, institutional and IRB requirements. Advise and assist investigators on matters relating protocol development and maintenance over the lifecycle of the research and other human research subjects requirements and compliance matters.

· Provide ongoing service and education to the IRB community on human research subjects protection related issues and emerging requirements.

· Assist in conducting or otherwise provide expertise for investigations of non-compliance, complaints, etc.

· Coordinate IRB meetings including the preparation of Board meeting materials. Take detailed and accurate meeting minutes chronicling ethical, regulatory and scientific/scholarly issues considered by the Board and accurately document determinations.

· Draft correspondence to investigators related to IRB determinations, etc.

· Assist with the maintenance of IRB records including electronic submission and review system support.

· Maintain the highest ethical standards in the field of human subjects research

· Advanced knowledge and certification of federal regulations, state and local laws, plus institutional requirements related to human research subjects protection

· Interpret, apply and communicate federal and institutional guidelines, regulations, statutes, and institutional policies

· Work collaboratively with a diverse community at all levels

· Excellent interpersonal skills and ability to work individually and in collaboration with others at various levels

· Set team goals that align with Alarm Center, Incorporated's company plan and vision to provide world-class monitoring service to meet and exceed UL Certification for Central Station Operations.

· Monitor team performance and productivity to provide constructive feedback and coaching to engage and develop team members

· Build strong working relationships through communication with team members

· Take escalated calls to ensure customer satisfaction, as well as assist with in emergency dispatch scenarios

· Conduct 1:1 coaching sessions with team members

· Recommend or implement measures to motivate employees to maintain or improve performance and efficiency.

· Conduct continual assessment of the team's overall emotional well-being; react appropriately to staff's needs in emergency and routine situations

· Participate in regularly scheduled meetings with the leadership team to stay abreast of business needs and changes

· Uphold standards and expectations through ACI’s established processes

· Adhere to current Security Instrument policies, procedures, products, programs and services.

· Handle alarms using appropriate alarm handling software.

· Dispatch local authorities, responsible parties, and customers following the Standard Operating Procedures as written by and for Security Instrument.

· Follow up with local authorities, document and notify customers of alarm dispositions.

· Validate the identity of callers to protect the security of customer accounts.

· Assist customers with arming, disarming, trouble shooting and testing their systems.

· Enter Service Tickets for dispatch alarm technicians.

· Identify and dispatch on call technicians.

· Work with 3rd parties testing systems.

· Escalate customer concerns as needed to other departments.

· Work with other departments to ensure the best interest of the customers and ACI.

· Maintain a calm professional telephone demeanor with customers, potential customers and co-workers.