Billie Lee
Benson,NC
Summary
Results-focused and dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
13
13
years of professional experience
Work History
Cosmetologist
Exotic Image
Benson, NC
12.2021 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Built a loyal clientele base through exceptional customer service and personalized care.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Stayed up-to-date on current trends and techniques in cosmetology, incorporating them into daily practices.
- Conducted thorough consultations to understand client needs, preferences, and objectives before each treatment session.
Patient Care Technician - CCHT PCT III
Fresenius Medical Care
Garner, NC
12.2017 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Applied oxygen via nasal cannula under direction of nurse in charge.
- Upheld infection control and prevention policies across different patient-facing areas.
CNA II
Hunt Regional Hospital
Greenville, TX
05.2016 - 11.2017
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Upheld infection control and prevention policies across different patient-facing areas.
- Helped with secretary duties: putting charts together, answering phones, and putting in Dr. Orders from charts.
- Sitter for behavioral patients, along with floating to many different floors and areas such as ICU and ER.
- Monitored Tele screens and read reports of tele strips for RN.
PCT I
Fresenius Medical Care
Dunn, NC
12.2014 - 05.2016
- Managed emergency situations effectively, following established protocols to ensure optimal patient safety during critical moments.
- Provided individualized care to patients, constantly monitoring their condition and reporting any changes to the nursing team.
- Contributed to continuous improvement efforts within the department by actively participating in quality improvement initiatives.
- Enhanced patient satisfaction by providing compassionate and timely care to patients in various healthcare settings.
- Administered intravenous therapy under supervision of registered nurses, adhering strictly to protocol for optimal results without complications.
- Provided emotional support to patients and their families during difficult times, fostering a sense of comfort and understanding throughout the care process.
- Assisted nursing staff with daily tasks, facilitating efficient patient care and reducing workload for nurses.
- Maintained accurate medical records by diligently entering patient data and updating information as needed.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
- Performed routine quality control and safety checks on all equipment.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Safely transported, transferred and positioned patients on chairs for treatment.
CNA
Johnston Health
Smithfield, NC
06.2011 - 08.2012
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
Education
General Studies For Bachelor's Degree
Texas A&M University - Commerce
Commerce, TXAssociate of Applied Science - Cosmetology
Johnston Community College
Smithfield, NC08.2013
High School Diploma -
South Johnston High School
Four Oaks, NC06.2010
Skills
- Social skills
- Friendly Communication
- Active Listening
- Licensed Cosmetologist
- Scheduling appointments
- Clear Communication
- Professionalism and Ethics
- Sanitation Practices
- Product Knowledge
- Decision-Making
- Continuing education
- Relationship Building
Timeline
Cosmetologist
Exotic Image
12.2021 - Current
Patient Care Technician - CCHT PCT III
Fresenius Medical Care
12.2017 - Current
CNA II
Hunt Regional Hospital
05.2016 - 11.2017
PCT I
Fresenius Medical Care
12.2014 - 05.2016
CNA
Johnston Health
06.2011 - 08.2012
General Studies For Bachelor's Degree
Texas A&M University - Commerce
Associate of Applied Science - Cosmetology
Johnston Community College
High School Diploma -
South Johnston High School