Summary
Overview
Work History
Education
Skills
Timeline
Generic

Billie Lee

Benson,NC

Summary

Results-focused and dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.

Overview

13
13
years of professional experience

Work History

Cosmetologist

Exotic Image
12.2021 - Current
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Built a loyal clientele base through exceptional customer service and personalized care.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Stayed up-to-date on current trends and techniques in cosmetology, incorporating them into daily practices.
  • Conducted thorough consultations to understand client needs, preferences, and objectives before each treatment session.

Patient Care Technician - CCHT PCT III

Fresenius Medical Care
12.2017 - Current
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Applied oxygen via nasal cannula under direction of nurse in charge.
  • Upheld infection control and prevention policies across different patient-facing areas.

CNA II

Hunt Regional Hospital
05.2016 - 11.2017
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
  • Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Documented patient information and care activities in electronic health record.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Helped with secretary duties: putting charts together, answering phones, and putting in Dr. Orders from charts.
  • Sitter for behavioral patients, along with floating to many different floors and areas such as ICU and ER.
  • Monitored Tele screens and read reports of tele strips for RN.

PCT I

Fresenius Medical Care
12.2014 - 05.2016
  • Managed emergency situations effectively, following established protocols to ensure optimal patient safety during critical moments.
  • Provided individualized care to patients, constantly monitoring their condition and reporting any changes to the nursing team.
  • Contributed to continuous improvement efforts within the department by actively participating in quality improvement initiatives.
  • Enhanced patient satisfaction by providing compassionate and timely care to patients in various healthcare settings.
  • Administered intravenous therapy under supervision of registered nurses, adhering strictly to protocol for optimal results without complications.
  • Provided emotional support to patients and their families during difficult times, fostering a sense of comfort and understanding throughout the care process.
  • Assisted nursing staff with daily tasks, facilitating efficient patient care and reducing workload for nurses.
  • Maintained accurate medical records by diligently entering patient data and updating information as needed.
  • Cleaned and connected fistulas, grafts and catheters to prevent infection.
  • Set-up equipment for dialysis and primed dialyzer in preparation for use.
  • Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
  • Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
  • Performed routine quality control and safety checks on all equipment.
  • Set up and operated dialysis machines for patients receiving treatment for kidney failure.
  • Started and ended reverse osmosis water systems and completed water quality monitoring tests.
  • Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
  • Safely transported, transferred and positioned patients on chairs for treatment.

CNA

Johnston Health
06.2011 - 08.2012
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.

Education

General Studies For Bachelor's Degree

Texas A&M University - Commerce
Commerce, TX

Associate of Applied Science - Cosmetology

Johnston Community College
Smithfield, NC
08.2013

High School Diploma -

South Johnston High School
Four Oaks, NC
06.2010

Skills

  • Social skills
  • Friendly Communication
  • Active Listening
  • Licensed Cosmetologist
  • Scheduling appointments
  • Clear Communication
  • Professionalism and Ethics
  • Sanitation Practices
  • Product Knowledge
  • Decision-Making
  • Continuing education
  • Relationship Building

Timeline

Cosmetologist

Exotic Image
12.2021 - Current

Patient Care Technician - CCHT PCT III

Fresenius Medical Care
12.2017 - Current

CNA II

Hunt Regional Hospital
05.2016 - 11.2017

PCT I

Fresenius Medical Care
12.2014 - 05.2016

CNA

Johnston Health
06.2011 - 08.2012

General Studies For Bachelor's Degree

Texas A&M University - Commerce

Associate of Applied Science - Cosmetology

Johnston Community College

High School Diploma -

South Johnston High School

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