Billie Leven
Muscatine
Summary
Dynamic and reliable driver with a clean record and extensive experience at DoorDash. Proven ability to optimize routes using GPS, enhancing delivery efficiency and customer satisfaction. Strong problem-solving skills and a commitment to safety protocols ensure timely and secure transport of goods. Recognized for building positive relationships with clients through exceptional service.
Overview
13
13
years of professional experience
Work History
Driver
Spark
03.2021 - 08.2025
- Operated delivery vehicles safely and efficiently to meet scheduled timelines.
- Adhered to traffic regulations and company safety protocols during all driving activities.
- Conducted pre-trip and post-trip vehicle inspections to ensure operational readiness.
- Maintained accurate logs of deliveries, mileage, and fuel usage for reporting purposes.
- Communicated effectively with dispatchers to coordinate routes and resolve issues.
- Managed loading and unloading of goods while ensuring proper handling procedures were followed.
- Enhanced delivery efficiency by optimizing routes based on real-time traffic conditions.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Sandwich Artist
SUBWAY®Restaurants
04.2012 - 11.2024
- Prepared sandwiches efficiently while adhering to food safety and hygiene standards.
- Assisted customers with menu selections, providing personalized service to enhance their dining experience.
- Maintained cleanliness of workstations and dining areas, ensuring a welcoming environment for customers.
- Operated cash register accurately, processing transactions and handling customer inquiries effectively.
- Collaborated with team members to streamline sandwich preparation processes, improving overall service speed.
- Trained new employees on sandwich-making techniques and operational procedures to ensure consistency in quality.
- Monitored inventory levels, assisting in stock management to minimize waste and optimize supply usage.
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Prepared and presented food in compliance with health and safety guidelines.
- Restocked and rotated stock in display case to mitigate stock loss.
- Operated manual and electric appliances to peel, slice, and trim food.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
- Executed sandwich artistry duties with very low occurrence of errors.
- Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.
- Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.
- Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.
- Assisted in maintaining up-to-date product knowledge by staying current with recipe changes, ingredient sourcing updates, and nutritional information updates.
- Implemented creative sandwich specials, attracting more customers and boosting sales.
- Streamlined sandwich-making process to reduce wait times for customers.
- Increased repeat customer visits by providing friendly and engaging service.
- Improved order efficiency with speed and accuracy in sandwich assembly during peak hours.
- Maintained clean and sanitary work station, contributing to hygienic dining environment.
- Maintained up-to-date knowledge of food safety regulations, ensuring compliance and protecting customers.
- Balanced multiple tasks during busy periods, ensuring all customers received prompt and attentive service.
- Engaged with customers to gather feedback, using insights to refine service and offerings.
- Trained new employees in sandwich preparation and customer service excellence, raising team performance.
- Enhanced customer experience by crafting custom sandwich orders to meet diverse dietary preferences.
- Collaborated with management to address customer feedback, improving overall satisfaction.
- Conducted regular quality checks for ingredients, maintaining high standard of products offered.
- Fostered positive team environment, leading to higher staff satisfaction and lower turnover.
- Managed inventory levels, ensuring fresh ingredients were always available for menu items.
- Optimized food storage procedures, minimizing waste and reducing costs.
- Operated cash register and handled transactions accurately, ensuring smooth checkout process.
- Developed system for tracking most requested sandwich combinations, guiding inventory purchasing decisions.
- Participated in community events, representing brand positively and increasing local awareness.
- Customized orders to accommodate special requests, enhancing customer loyalty.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Prepared salads, soups and sandwiches for customers.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Replenished serving stations with fresh food and cleaned up spills.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Documented customer orders and conveyed special requests to kitchen staff.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Observed customer purchases in line and differentiated between standard portions.
- Brewed coffee and tea and changed out drink station syrups.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Backed up servers by setting up trays and completing some food deliveries.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Completed milkshakes and ice cream desserts for customers.
Driver
DoorDash
05.2019 - 03.2024
- Operated delivery vehicle efficiently, ensuring timely arrivals and adherence to safety protocols.
- Conducted pre-trip inspections to maintain vehicle safety and compliance with regulations.
- Navigated routes using GPS technology, optimizing travel time and fuel efficiency.
- Maintained accurate logs of deliveries, tracking mileage and service records diligently.
- Communicated effectively with dispatch to coordinate pick-up and drop-off schedules seamlessly.
- Assisted in loading and unloading cargo, ensuring secure transport of goods at all times.
- Resolved customer inquiries promptly, enhancing service satisfaction through effective communication skills.
- Demonstrated adaptability by navigating diverse driving conditions while maintaining focus on safety standards.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
Machine Operator Supervisor
Wells Vehicle Electronics
01.2019 - 11.2020
- Supervised daily operations of production lines, ensuring adherence to safety and quality standards.
- Trained and mentored machine operators on equipment usage and maintenance protocols.
- Implemented process improvements that enhanced workflow efficiency and reduced downtime.
- Coordinated with cross-functional teams to resolve production issues promptly.
- Monitored performance metrics to ensure compliance with production goals and targets.
- Conducted regular audits of machinery and tools, maintaining optimal operational conditions.
- Developed training materials to enhance staff knowledge on equipment operation and safety practices.
- Achieved consistent quality standards, ensuring all products met or exceeded company specifications.
- Improved production efficiency by implementing streamlined processes and procedures for machine operation.
- Optimized production schedules to maximize output while minimizing resource usage.
- Enhanced team performance by providing ongoing training and guidance to machine operators.
- Reduced downtime with proactive maintenance scheduling and equipment monitoring.
- Troubleshot equipment malfunctions swiftly, minimizing interruptions to production schedules.
- Streamlined communication between shifts, ensuring smooth handovers and avoiding unnecessary delays in production activities.
- Managed inventory levels effectively, resulting in reduced waste and cost savings for the company.
- Promoted a safe working environment by enforcing strict adherence to safety policies and procedures.
- Collaborated with other departments to identify areas of improvement and implement solutions for increased productivity.
- Mentored new hires on proper machine operation techniques, reducing errors and improving overall productivity.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Supervised ongoing daily production phases.
- Managed staff hiring, training and supervision.
- Cultivated professional working relationships with peers and supervisors.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Implemented policies and standard operating procedures for continuous improvement.
- Kept accurate and detailed records of personnel progress and productivity.
- Troubleshot equipment to reduce service calls and downtime.
- Oversaw loading and unloading of packages in warehouse.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
Manager
McDonald's Restaurant
04.2017 - 09.2018
- Led cross-functional teams to streamline operational workflows and enhance service delivery.
- Developed and implemented strategic initiatives to improve organizational efficiency and reduce costs.
- Mentored junior managers, fostering a culture of continuous improvement and professional growth.
- Analyzed performance metrics to identify trends, drive decision-making, and optimize processes.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
Associate of Arts - Aa
Indian Hills Community College
Ottumwa, IA08.2020
GED - Ged
Kirkwood Community College
Washington, IA03.2019
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Safe driving practices
- Punctual and reliable
- City and non-city driving
- Flexible schedule
- Punctuality
- GPS and route planning
- Loading and unloading
- Safety protocols
- Safety management
- Route planning
- Driving in adverse conditions
- Navigational systems and GPS
- Equipment operation
- Relationship building
- Accident prevention
- Schedule management
- Basic vehicle repairs
- Heavy lifting
- Fuel efficiency
- Order picking and processing
- Shipping and packaging
- Customer rapport
- Processes and procedures
- Team building
- Conflict resolution
- Staff development
- Friendly and outgoing
- Map reading
- Traffic laws
- Maintenance and repair
- Confidentiality
- Basic vehicle maintenance
- Delivery pickup
- Continuous improvement
- Multitasking Abilities
- Interpersonal skills
- Self motivation
- Teamwork and collaboration
- Effective communication
- Problem-solving abilities
- Excellent communication
- Passenger safety
- Critical thinking
- Decision-making
- Active listening
- Reliability
- Team collaboration
- Calm under pressure
- Multitasking
- Dependable and responsible
- Flexible and adaptable
- Attention to detail
- Organization and time management
- Problem resolution
- Verbal communication
- Organizational skills
Timeline
Driver
Spark
03.2021 - 08.2025
Driver
DoorDash
05.2019 - 03.2024
Machine Operator Supervisor
Wells Vehicle Electronics
01.2019 - 11.2020
Manager
McDonald's Restaurant
04.2017 - 09.2018
Sandwich Artist
SUBWAY®Restaurants
04.2012 - 11.2024
Associate of Arts - Aa
Indian Hills Community College
GED - Ged
Kirkwood Community College