Summary
Overview
Work History
Education
Skills
Timeline
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Billie Lydia Jr

Dallas,TX

Summary

Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Outgoing Wireless Sales Associate offering 3 years of expertise in fast-paced retail environments. Authorized to work in the US for any employer

Overview

4
4
years of professional experience

Work History

Server/Waiter

Pappadeaux Seafood Kitchen
06.2023 - Current
  • Ensured optimal guest experience by seating guests, taking orders, serving dishes, and removing dinnerware promptly and with a positive attitude
  • Managed orders and accompanying financial transactions using digital Point of Sale system
  • Knowledgeably recommended menu items based on customer needs and preferences, including upselling complementary dishes and drinks
  • Negotiated resolved customer concerns
  • Ensured maintenance of food hygiene in accordance with standards and guidelines
  • Consistently achieved above 18% charge tip percentage.

Manager

Zumiez
03.2023 - 07.2023
  • Interpersonal skills, Customer service, Communication, Empathy, Adaptability, Conflict resolution, Inventory management, Merchandising

Retail Store Manager

Amtel LLC / T-Mobile
08.2020 - 02.2023
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
  • Increased monthly sales 35% by recommending seasonal promotions, including buy one get one sales, rebates and limited time offers.
  • Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
  • Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
  • Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
  • Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
  • Collaborated with upper management to develop strategic plans for store growth and expansion.

Manager in Training

Zumiez
11.2019 - 08.2020
  • Mentored and coached new employees by offering insight into successful task prioritization
  • Explained goals and expectations required of trainees at beginning of type session
  • Tested trainees on materials to determine levels of understanding and areas requiring further instruction
  • Elevated team member performance while cultivating customer relationships to drive sales
  • Coordinated, led and executed brand training presentations for trade or trend shows and new partners to generate and drive product awareness and sales.

Education

GED -

Farmers Branch
Farmers Branch, TX
12.2023

Skills

  • Retail management
  • Management (2 years)
  • Guest Engagement
  • Sales Techniques
  • Strategic Planning
  • Performance Management
  • Business Development
  • Operations Management
  • Financial Management
  • Business Administration
  • Workforce Management
  • Profitability Optimization
  • Sales Operation
  • Relationship Building

Timeline

Server/Waiter

Pappadeaux Seafood Kitchen
06.2023 - Current

Manager

Zumiez
03.2023 - 07.2023

Retail Store Manager

Amtel LLC / T-Mobile
08.2020 - 02.2023

Manager in Training

Zumiez
11.2019 - 08.2020

GED -

Farmers Branch

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Billie Lydia Jr