Billie Mask Moore
Pearland ,TX
Summary
Driven Regional Manager with 12 years of experience in the property management industry, offering a deep understanding of market conditions and regional preferences. A strategic and proactive leader with a proven track record of implementing successful business policy changes to enhance operational efficiency and profitability. Ready to leverage extensive experience and leadership abilities to drive continued success in property management.
Overview
8
8
years of professional experience
Work History
HOA Manager
First Service Residential
Pearland, TX
06.2024 - Current
- Developed and implemented policies, procedures, and standards for the HOA Board of Directors.
- Coordinated with contractors to ensure timely completion of projects within budget.
- Organized meetings between board members and homeowners to discuss issues or concerns.
- Provided guidance on best practices for community association management.
- Facilitated communication between board members, homeowners, staff, and vendors.
- Ensured compliance with local laws and regulations related to HOA governance and operations.
- Prepared monthly financial reports for review by the Board of Directors.
- Assisted in developing a long-term vision for the organization's growth and success.
- Responded promptly to inquiries from residents regarding their rights as homeowners.
- Conducted periodic inspections of common areas to identify safety hazards or maintenance needs.
- Collected assessments from homeowners in accordance with established policies.
- Investigated complaints about noise violations or other infractions against homeowner rules.
- Monitored performance of contracted service providers to ensure quality assurance standards are met.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Prepared detailed budgets and financial reports for properties.
- Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
Regional Manager
EXPPM, JPS
Houston, TX
03.2020 - 05.2024
- Develop and manage operational budgets, complete monthly financial reviews, and ensure operational and financial goals are met.
- Prepare annual budgets and re-forecasting; review pre-close property financials.
- Build and maintain relationships with key stakeholders, including vendors and investors.
- Monitor proposals, contracts, and work in progress for large property projects; ensure proper contract approvals.
- Conduct month-end accounting closeout and review of property financials, rents, and collections.
- Provide oversight for ongoing community projects, monitor maintenance issues, and recommend capital improvements.
- Collaborate with departments to ensure effective property management, and analyze performance metrics data.
- Lead teams across multiple locations, consistently achieving sales targets.
- Participate in the onboarding of new community managers and provide 24-hour on-call support, as needed.
Senior Community Manager
FDI Managment
Katy, TX
01.2018 - 03.2020
- Directed the day-to-day operations of senior living communities, including staff management and resident relations.
- Developed strategies to increase occupancy and resident retention, achieving a 95% occupancy rate.
- Managed compliance with tax credit and HUD guidelines, preparing properties for audits and regulatory reviews.
- Monitored budgets, leasing activity, and financial reporting to ensure financial health and regulatory compliance.
- Led property maintenance efforts and oversaw vendor relations to ensure timely and cost-effective service delivery.
Community Manager
Capstone Management Group
Houston, TX
03.2017 - 01.2018
- Managed daily operations, ensuring compliance with affordable housing regulations.
- Audited tenant files and ensured compliance with LIHTC, HUD regulations, and state requirements.
- Increased tenant renewals by 10% through enhanced resident engagement and customer service initiatives.
- Supervised maintenance teams and ensured completion of property repairs and improvements on schedule and within budget.
Education
Bachelor of Arts - Communication Studies
Texas Southern University
Houston, TX08-2015
Associate of Arts - Communications
Houston Community College
Houston, TX05-2012
Skills
- Property Management & Operations
- Budgeting & Financial Reporting
- Budget Preparation
- LIHTC & HUD Compliance
- Internal & External Auditing
- Regulatory Compliance (Tax Credit, TDHCA, TAA)
- Vendor & Stakeholder Relations
- Team Leadership & Development
- Project Management & Strategic Planning
- Resident Relations & Retention
- Proposal Development
- Community Association Support (HOA)
- Maintenance Oversight
- Contract Negotiation
- Resident complaint resolution
Timeline
HOA Manager
First Service Residential
06.2024 - Current
Regional Manager
EXPPM, JPS
03.2020 - 05.2024
Senior Community Manager
FDI Managment
01.2018 - 03.2020
Community Manager
Capstone Management Group
03.2017 - 01.2018
Bachelor of Arts - Communication Studies
Texas Southern University
Associate of Arts - Communications
Houston Community College
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