Summary
Overview
Work History
Education
Skills
Timeline
Generic

BILLIE MASON

BENTON,KY

Summary

Professional customer service expert with history of delivering exceptional front desk support and client interactions. Known for collaborative approach and ability to adapt to dynamic team needs while maintaining focus on achieving outstanding results. Proficient in managing multi-line phone systems, scheduling appointments, and providing accurate information to clients, all while displaying friendly and approachable demeanor.

Overview

19
19
years of professional experience

Work History

ER Admissions Clerk

MARSHALL COUNTY HOSPITAL
11.2021 - Current
  • Contributed to a positive work environment by collaborating effectively with team members across various departments.
  • Reduced wait times for patients with prioritization of urgent cases upon arrival.
  • Streamlined ER admissions process by implementing efficient patient intake procedures.
  • Optimized workflow within the admissions area, creating an organized space conducive to efficient operations.
  • Maintained patient confidentiality by adhering to HIPAA regulations and hospital policies.
  • Enhanced efficiency in the ER through effective multitasking and management of high-pressure situations.
  • Managed patient records accurately, ensuring thorough documentation for billing purposes and future care needs.
  • Participated in ongoing professional development opportunities, staying current on industry best practices in healthcare administration.
  • Provided clear instruction to patients regarding required paperwork, expediting their admission process.
  • Collaborated with medical staff to ensure accurate and timely communication of patient information.
  • Provided support to families during stressful situations, offering empathetic assistance when needed.
  • Trained new Admissions Clerks on departmental procedures, improving overall productivity within the team.
  • Supported hospital initiatives aimed at enhancing overall patient experience, contributing to a patient-centered approach in the ER admissions process.
  • Improved patient satisfaction by providing excellent customer service during the admission process.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Placed new supply orders, managed inventory and restocked clerical spaces.

OFFICE MANAGER

HOLLEY OFFICE PRODUCTS
06.2006 - 10.2021
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Spearheaded community outreach initiatives, improving company's local reputation and engagement.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Monitored front areas so that questions could be promptly addressed.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

Education

Associate of Applied Science - BUSINESS MANAGEMENT

MID CONTINENT UNIVERSITY
MAYFILED, KY

Skills

  • Ensuring confidentiality in patient care
  • Patient data entry
  • Dedicated patient assistance
  • Customer engagement
  • Effective time management
  • Strong problem-solving skills
  • Team-focused analytical skills
  • Proficient in handling multiple tasks
  • Responsive to changing needs
  • Trustworthy execution
  • Strong verbal communication
  • Clear and concise speaking skills
  • Cash transaction processing
  • Skilled in utilizing software features
  • Workplace organization
  • Quality assurance in documentation
  • Accounts payable processing
  • Commitment to professional standards
  • Collection process management
  • Task coordination
  • Office administration support
  • Experienced with Microsoft Office applications
  • Experienced in managing office equipment functionality
  • Professional phone communication
  • Payment reconciliation

Timeline

ER Admissions Clerk

MARSHALL COUNTY HOSPITAL
11.2021 - Current

OFFICE MANAGER

HOLLEY OFFICE PRODUCTS
06.2006 - 10.2021

Associate of Applied Science - BUSINESS MANAGEMENT

MID CONTINENT UNIVERSITY

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