Billie McMillen
Metamora,IL
Summary
Dynamic and resourceful professional eager to leverage strong analytical and problem-solving skills in a challenging environment. Proficient in utilizing advanced testing equipment and software programs, complemented by a keen eye for precision and detail. Committed to delivering comprehensive reports that drive informed decision-making and enhance operational efficiency. A proactive approach ensures continuous improvement and innovation in all tasks.
Overview
25
25
years of professional experience
Work History
Rental Inspector
City of Macomb
09.2008 - Current
- Conducts inspections of over 4,000 residential rental properties to ensure compliance with city housing, safety, and building codes.
- Evaluates structural components, electrical systems, plumbing, HVAC, and general habitability standards in accordance with the 2018 ICC.
- Identifies code violations and documents findings through detailed written reports, photographs, and inspection records.
- Educates landlords and tenants on city ordinances, safety requirements, and corrective actions needed through annual landlord meetings.
- Issues notices of violation and works with property owners to establish timelines for corrections.
- Maintains accurate records and utilizes BS&A inspection software and city databases to track compliance.
- Assists in developing and updating inspection procedures, forms, and compliance documentation.
Office Manager
STC Investments
08.2000 - 08.2008
- Oversaw daily administrative operations for 120+ rental properties, storage units, and contracting projects to ensure smooth workflow and strong customer service.
- Managed tenant communications, leasing paperwork, rent collection, unit availability, and maintenance scheduling.
- Coordinated contracting jobs by preparing estimates, organizing project files, and communicating with clients, vendors, and contractors.
- Maintained accurate financial and operational records, processed invoices and payments, and ensured compliance with company policies and local regulations.
- Handled phone and email inquiries, prepared reports, updated databases, and supported ownership with scheduling, documentation, and general office management tasks.
Education
Education Program - completed relevant coursework
Spoon River College
Macomb, IL08.1997
Skills
- With over 17 years of professional municipal experience, I bring strong organizational, communication, and administrative skills, including managing complex tasks, maintaining accurate records, and supporting leadership with discretion I am highly skilled in preparing clear reports and correspondence, coordinating projects, resolving conflicts, and interacting professionally with diverse individuals
Accomplishments
- Held first-point-of-contact for internal and external communications with executive-level officers.
- Assisted management with the training of new staff members.
- Used Microsoft Excel to develop inspection and accounts receivable tracking spreadsheets.
Timeline
Rental Inspector
City of Macomb
09.2008 - Current
Office Manager
STC Investments
08.2000 - 08.2008
Education Program - completed relevant coursework
Spoon River College