Billie Moore
Food and Beverage Coordinator
Rochester,WA
Summary
Driven by a passion for excellence in the food and beverage industry, I advanced from a server to Food and Beverage Coordinator at Lucky Eagle Casino & Hotel, enhancing customer satisfaction and operational efficiency. Skilled in scheduling staff and fostering teamwork, I successfully implemented inventory controls and menu innovations, significantly contributing to increased sales and customer loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Food and Beverage Coordinator
Lucky Eagle Casino & Hotel
09.2004 - 07.2024
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Leveraged strong communication skills to facilitate seamless coordination between front-of-house staff members.
- Implemented new menu items, contributing to increased sales and customer satisfaction.
- Developed lasting relationships with patrons through personalized service fostering loyalty.
- Optimized seating arrangements for maximum capacity utilization during busy shifts, providing excellent customer experience while maximizing profits.
- Assisted in event planning, resulting in successful functions and positive feedback from clients.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Assisted in daily Administravtive Assistant duties. Filing, scanning, set up meetings.
- started in 2004 as a server and worked my way up to be Food and Beverage Coordinator.
Food and Beverage Supervisor
Talking Cedar
04.2022 - 02.2023
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Education
GED -
Ogallala High School
Ogallala, NE05.1997
Skills
- Scheduling Staff
- Sanitation Standards
- Food presentation
- Food Safety Compliance
- Ordering Supplies
- Food and Beverage Operations
- Teamwork and Collaboration
- Customer Service
- Time Management
- Multitasking Abilities
- Reliability
- Cash Handling
Timeline
Food and Beverage Supervisor
Talking Cedar
04.2022 - 02.2023
Food and Beverage Coordinator
Lucky Eagle Casino & Hotel
09.2004 - 07.2024
GED -
Ogallala High School
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