Billie Moulton

• Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
• Conducted weekly shift meetings with team members to communicate priorities and enhance overall performance.
• Handled guest complaints professionally, resolving issues swiftly to maintain high satisfaction levels.
• Provided backup support during peak hours or employee absences when required to maintain smooth operations at all times.
• Participate in regular team meetings focused on continuous improvement initiatives within the department.
• Trained new Guest Service Associates, sharing best practices for exceptional customer service.

• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
• Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
• Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
• Proficient in Sharepoint , Smart Chart, Resource Scheduler, Word, Excel, Powerpoint and Outlook.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
• Maintained confidential provider files for 17 psychologists (tracked cme funds and pto).
• Proficient in Sunrise

• Left PCH to help open up Banner Children's Neuropsychology Department. I also helped open up a Children's Endocrinology Department. Worked in family medicine as a referral coordinator and a front staff lead.
• Service Excellence Champion
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
• Tracked records, filed documents, and maintained communication between clients to manage office activities.
• Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
• Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
• Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
• Collaborated with various departments to streamline processes and improve interdepartmental communication.
• Enhanced communication within the team through regular meetings and detailed reporting.
• Efficiently supervised filing, sorting and handling incoming and outgoing mail.
• Contributed to company growth by consistently looking for ways to improve office processes and maximize efficiency.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Organized and detail-oriented with a strong work ethic.
• Skilled at working independently and collaboratively in a team environment.

• Maintained schedules and calendars by arranging and confirming appointments.
• Improved customer satisfaction rates by calling and verifying psychology and neuropsychology cpt codes so that patients were not charged for services not covered by their insurance plans and or charged because they were needing a prior authorization.
• problem-solving and efficient complaint resolution.
• Operated office equipment and managed office supplies and programs specific to the psychology department.

High pressure, high dollar daily deadlines

Excellent 10-key by touch skills

Reviewed claims through research and investigation, making determination and then communication the corrections or adjustments to the customer