Billie Oaks
Jackson,KY
Summary
Passionate Literacy Coach with 9 years of supporting academic goal achievement. Evaluates student literacy needs and implements individualized lesson plans. Well-versed in student needs assessment and reading needs. Goal-oriented coordinator dedicated to strengthening administrative operations to streamline costs and enhance procedures. Cultivate long-lasting relationships with students and staff to strengthen program success. Motivational leader with top-notch communication, organizational and strategic planning abilities.
Overview
24
24
years of professional experience
Work History
Literacy Coordinator
Save The Children USA
01.2009 - 05.2015
- Assessed literacy needs of school by reviewing student data and current curriculum.
- Conducted ongoing evaluations of literacy improvement action and communicated results to teachers and administrators.
- Guided teachers to collect and analyze data and developed action plans in response to determined student needs.
- Provided planned objectives and instruction for struggling K-6 readers.
- Monitored status of students requiring special attention.
Customer Service Representative
Central Finance
03.1998 - 04.2004
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Service Representative
True Value Hardware Store
05.1991 - 03.1998
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Riverside Christian Training School
Lost Creek, KY05.1990
Skills
- Time Management
- Creative Problem Solving
- Program Evaluation
- Parent Communication
- Team Building
- Organizational Skills
- Collaborative Learning
- Grant Writing
- Classroom Management
Timeline
Literacy Coordinator
Save The Children USA
01.2009 - 05.2015
Customer Service Representative
Central Finance
03.1998 - 04.2004
Customer Service Representative
True Value Hardware Store
05.1991 - 03.1998
High School Diploma -
Riverside Christian Training School
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