Summary
Overview
Work History
Education
Skills
Timeline
Generic

Billie Sanders

Gardner,KS

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Customer Support Advisor

SmartAsset
04.2021 - 10.2023
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Junior Sales

SmartAsset
04.2021 - 10.2023
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.


Outbound Sales Representative

InsideResponse
03.2020 - 04.2021
  • Made cold calls per day resulting in client base growth.
  • Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
  • Utilized innovative sales techniques to upsell products and services.
  • Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.

Education

High School Diploma -

Gardner Edgerton High School
Gardner, KS
05.2009

Skills

  • Information Security
  • Complaint Resolution
  • Paperwork Processing
  • Consultative Sales
  • Appointment Scheduling
  • Account Updating
  • Call Management
  • Data Collection
  • Data Entry
  • Microsoft Outlook
  • Document Control
  • Customer Service
  • Conflict Resolution
  • Customer Relationship Management (CRM)
  • Spreadsheets

Timeline

Customer Support Advisor

SmartAsset
04.2021 - 10.2023

Junior Sales

SmartAsset
04.2021 - 10.2023

Outbound Sales Representative

InsideResponse
03.2020 - 04.2021

High School Diploma -

Gardner Edgerton High School
Billie Sanders