Billie Sands
Michie,Tennessee
Summary
Proven track record of excellence in driving efficiency and client satisfaction at FedEx Ground/Express, leveraging strong time management and interpersonal skills. Achieved significant improvements in customer loyalty and operational safety, underscoring a commitment to continuous improvement and strategic planning. Demonstrates exceptional problem-solving abilities and a dedication to maintaining high-quality standards in all endeavors.
Overview
15
15
years of professional experience
Work History
Driver
FedEx Ground/Express
08.2020 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
Remodeling Carpenter Electrical Apprentice
Sands Electric and Plumbing
01.2016 - 12.2022
- Reduced material waste with precise measurements and efficient use of resources during woodworking tasks.
- Streamlined project timelines by effectively delegating tasks to team members based on individual strengths.
- Designed and executed customized carpentry solutions for clients, resulting in increased customer referrals.
- Implemented innovative carpentry techniques to improve efficiency while maintaining superior results.
- Optimized workflows through effective organization of tools and equipment required for various stages of the remodeling process.
- Elevated client satisfaction rates with clear communication throughout the remodeling process, addressing concerns promptly and professionally.
- Minimized project costs by utilizing resourceful material sourcing strategies without compromising quality.
- Improved client satisfaction by delivering high-quality remodeling projects on time and within budget.
- Contributed to the company''s growth through consistent delivery of exceptional craftsmanship in all projects undertaken.
- Demonstrated versatility in handling diverse remodeling projects including kitchens, bathrooms, home additions, decks, and flooring installations.
- Expanded clientele base through word-of-mouth recommendations stemming from successful projects completed in a timely manner.
- Continuously advanced personal knowledge of industry trends, tools, and materials to maintain competitive edge as a skilled remodeling carpenter professional.
- Collaborated with project managers and architects to ensure seamless execution of remodeling plans.
- Achieved excellence in finish carpentry by paying meticulous attention to detail in trim work, cabinetry, and builtins.
- Increased repeat business by establishing strong relationships with clients based on trust, reliability, and professionalism.
- Delivered tailored remodeling solutions to meet the unique needs and preferences of each client while adhering to industry standards and regulations.
- Completed electrical installation and repairs from the pole throughout every aspect of a residential building. Along with hanging and wiring breakers and box from scratch.
- Troubleshooting lights and wiring issues in pre-existing structures.
Certified Pest Control Technician
Servall Pest Control LLC
11.2015 - 10.2018
- Improved customer satisfaction by promptly addressing and resolving pest control issues.
- Developed strong relationships with clients, fostering trust and loyalty through exceptional customer service.
- Expanded knowledge of industry best practices by attending regular training sessions and staying current on new products and techniques.
- Demonstrated versatility in handling a wide range of pests, tailoring treatment methods accordingly for optimal results.
- Performed detailed site assessments to identify potential pest-related risks or hazards before initiating treatments.
- Promoted safety within the workplace and on job sites by strictly adhering to company policies and OSHA regulations.
- Boosted sales revenue by upselling additional services when appropriate based on customers'' needs and concerns.
- Elevated customer experience with prompt follow-ups after treatments, ensuring their satisfaction and addressing any lingering concerns.
- Educated customers on pest prevention techniques, empowering them to maintain a healthy environment in their homes or businesses.
- Maintained clean, organized, and well-stocked company vehicles, ensuring optimal performance of equipment during service appointments.
- Enhanced company reputation for quality service, effectively communicating with clients and providing clear explanations of treatment procedures.
- Contributed to a positive work environment through punctuality, professionalism, cooperation with coworkers, and a strong work ethic.
- Safeguarded public health by effectively managing pests known to cause harm or transmit diseases such as rodents, insects, or wildlife intruders.
Board Member
TARP
02.2010 - 10.2012
- Fostered collaboration among board members, promoting open communication and shared decisionmaking.
- Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
- Worked with QuickBooks Pro to provide spreetsheets and invoices needed.
- Was responsible for the upkeep of receipts, paperwork, monthly statements, and tax records to separate and store in a professional and neat manner for easy access when needed.
- Drove strategic planning efforts to align with company vision and long-term objectives.
- Prepared and presented reports to inform board on organizational progress and goals.
Education
General - General
Henry County High School
Paris, TN05.1999
Skills
- Time Management
- Valid Driver's License
- Customer Service
- Clean Driving Record
- Problem-Solving
- Safe Driving Practices
- Punctual and Reliable
- Patience and understanding
- City and non-city driving
- Flexible Schedule
- Punctuality
- Loading and unloading
- Safety Protocols
- Safety Management
- Equipment Operation
- Relationship Building
- Accident Prevention
- Schedule Management
- Heavy Lifting
- Confidentiality understanding
- DOT Compliance
- Order picking and processing
- Equipment monitoring
- Customer rapport
- Strategic Planning
- Appointment Scheduling
- Processes and procedures
- Staff Development
- Database Management
- Business Management
- Type vehicles expertise
- Revenue Generation
- Account penetration
- Continuous Improvement
- Multitasking Abilities
- Interpersonal Skills
- Self Motivation
- Teamwork and Collaboration
- Effective Communication
- Problem-solving abilities
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Attention to Detail
- Active Listening
- Decision-Making
- Conflict Resolution
- Task Prioritization
- Analytical Thinking
- Analytical Skills
- Physical Strength
- Hand-Eye Coordination
Timeline
Driver
FedEx Ground/Express
08.2020 - Current
Remodeling Carpenter Electrical Apprentice
Sands Electric and Plumbing
01.2016 - 12.2022
Certified Pest Control Technician
Servall Pest Control LLC
11.2015 - 10.2018
Board Member
TARP
02.2010 - 10.2012
General - General
Henry County High School
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