Billie Spivey
Austin,Texas
Summary
Organized Clerk with background in managing clerical tasks ranging from record keeping to office management. Known for precision in handling correspondence, coordinating documents and organizing office systems. Strengths include problem-solving skills, strong multitasking abilities, and proficient communication. Significant contribution made in streamlining processes and enhancing efficiency of work-flow in previous roles.
Overview
28
28
years of professional experience
Work History
Customer Service/Errors Resolution Clerk
Internal Revenue Service
Austin, TX
02.2017 - 07.2025
- Inbound/Outbound calls from and to customers concerning tax returns.
- Entered data and updated information into IDRS System.
- Performed internal mail duties.
- General office duties to include faxing and copying.
- Assisted taxpayers with inquiries and resolved account issues efficiently.
- Processed tax returns and ensured compliance with federal regulations.
Customer Service Representative
Blessed Angels Home Healthcare Services
Austin, TX
12.2003 - 01.2017
- Managed 5+ Employees.
- Provided exemplary customer service.
- Helped maintain a clean and safe work environment.
- Assisted in general front/back of house as needed.
- Delivered compassionate support to clients in home healthcare settings.
- Managed client appointments and coordinated schedules with healthcare staff.
- Maintained accurate client records and documentation for compliance purposes.
- Communicated effectively with families to address concerns and needs.
Patient Scheduler
Seton Home Health
01.2001 - 11.2003
- Scheduled patient appointments for homes visits to see Doctors or Nurses.
- Set up transportation.
- General office duties to include filing, data entry and mail clerk.
- Assisted in home visits to patients.
Customer Service Representative/Data Entry
Clinical Pathology Labs
01.1998 - 12.2000
- Data entered information into company software.
- Managed patient calls inbound/outbound.
- Accounting and Collections.
- General office duties include filing, faxing, and copying.
Education
Master of Science - Healthcare Administration
South University
Savannah, GA06-2025
Bachelor of Science - Healthcare Management
South University
Savannah, GA06-2023
Business Administration
Mansfield School of Business
Austin, TX01.1994
High School Diploma -
Sidney Lanier High School
Austin, TX06-1991
Skills
- Microsoft Office (Word, Excel, PowerPoint)
- Social Media (Facebook, Twitter, Instagram, Tik Tok)
- Numerous Government Software
- Microsoft Excel
- Customer service
- Data analysis
- Health management
- Patient scheduling
- Call center experience
- Effective communication
- Complaint handling
- Schedule mastery
- Multi-line phone talent
- Refunds processing
- Dispute resolution
- Multi-line telephone operations
References
References Available upon Request
Additional Positions to include
- Texas Commission on Environmental Quality (Customer Service)
- Texas Department of Insurance (Clerk/Data Entry)
- Clinical Pathology Laboratory (Clerk/Data Entry)
- Boon Chapman Insurance (Clerk/Data Entry)
- Norman Elementary (Secretary)
- HEB Grocery Company (Bookkeeper/Assistant Service Manager/Customer Service)
Timeline
Customer Service/Errors Resolution Clerk
Internal Revenue Service
02.2017 - 07.2025
Customer Service Representative
Blessed Angels Home Healthcare Services
12.2003 - 01.2017
Patient Scheduler
Seton Home Health
01.2001 - 11.2003
Customer Service Representative/Data Entry
Clinical Pathology Labs
01.1998 - 12.2000
Master of Science - Healthcare Administration
South University
Bachelor of Science - Healthcare Management
South University
Business Administration
Mansfield School of Business
High School Diploma -
Sidney Lanier High School
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