Billie Stracke
217 North Easton Rd,PA
Summary
Accomplished professional with a successful history at Griswold Home Care. Skilled in project management and compassionate communication, excelling in care coordination and retention. Proficient in Microsoft Office Tools and effective decision-making, achieving seamless integration across departments for enhanced operational efficiency.
Overview
20
20
years of professional experience
Work History
REFERRAL Coordinator/ on-call coordinator
Griswold Home Care
06.2018 - Current
- Oversaw day-to-day care requirements of clients and patients in the Greater Orlando area.
- Processed At-Risk and Expedited referrals swiftly.
- Coordinated between patients, referral staff, recruiting departments for seamless care integration.
- Provide first line feedback to referred Nurses from the Client
- Strengthened retention by consistently going beyond standard service levels.
- Collaborated with business owner, office manager, and staff to fulfill operational requirements.
- Balanced remote work and in-office tasks to ensure optimal problem-solving efficiency.
- Serve as a resource for guidance across departments.
- Established successful partnerships with both internal and external networks.
- Ensured accurate reporting of client status to relevant teams.
- Monitored licensure adherence of newly onboarded Nurses.
Retail Make-up Artist, Sales and Management
M.A.C COSMETICS
05.2005 - 07.2018
- Executed comprehensive management of quarterly reviews.
- Coordinated in designing store floor arrangements and scheduling product displays.
- Facilitated recruitment, hiring, and employee development.
- Assisted management with applicant screening process
- Facilitated vision execution and increased sales by managing contracted events.
- Regional Artist: Provided training & development for all staff including New Starter Induction, Probation and ongoing performance management
- Monitored stock levels using system tools for optimal inventory management.
FOH Assistant Manager
Banyan Café and Catering
09.2014 - 12.2017
- Facilitated food ordering and ensured accurate cash handling.
- Inspired team to continually enhance service quality.
Personal Assistant
John French, CTO of TBSCG
05.2014 - 08.2015
- Completed general office tasks including document scanning and printing.
- Handled various correspondence channels for the CTO.
- Ensured high accuracy in tasks executed promptly.
- Facilitated seamless operations for CTO's professional and personal responsibilities.
Education
Bachelor of Arts - graphic design and new media arts, Certificied web development
SNHU
11.2024
Associate of Arts - liberal arts
hillsborough community college
Tampa, FL01.2015
Blake school of the arts
Tampa, FL01.2000
Skills
- Strong Project Management Skills
- Simultaneous Task Coordination
- Versatile in Dynamic Environments
- Novice level proficiency in Adobe Creative Cloud
- Proficient in Microsoft Office Tools
- DocuSign Proficiency
- Proficient in Client Scheduling Applications
- Strong Verbal Communication
- Compassionate Communication
- Sound Decision-Making
- Confidentiality Management
Timeline
REFERRAL Coordinator/ on-call coordinator
Griswold Home Care
06.2018 - Current
FOH Assistant Manager
Banyan Café and Catering
09.2014 - 12.2017
Personal Assistant
John French, CTO of TBSCG
05.2014 - 08.2015
Retail Make-up Artist, Sales and Management
M.A.C COSMETICS
05.2005 - 07.2018
Bachelor of Arts - graphic design and new media arts, Certificied web development
SNHU
Associate of Arts - liberal arts
hillsborough community college
Blake school of the arts
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