Billie Strawser
Richfield ,PA
Summary
Dynamic professional with a proven track record at PennState Health, adept in HIPAA regulations and office administration. Excelled in enhancing patient experience and streamlining appointment management, evidenced by a significant improvement in patient scheduling efficiency. Skilled in fostering strong relationships and proficient in medical software applications, demonstrating a blend of technical acumen and interpersonal skills.
Overview
9
9
years of professional experience
Work History
Medical Office Associate
PennState Health
10.2020 - Current
- Coordinated patient scheduling, check-in, and check-out.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Restocked offices with supplies in preparation for patients.
- Used Cerner to schedule appointments for doctor visits and procedures.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
- Directed patients to exam rooms, fielded questions, and prepared for provider consults.
District Sales Manager
The Sentinel
10.2015 - 10.2020
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Worked diligently with dealers and management teams to forge lasting relationships and assist in solving unique business problems.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed accounts to retain existing relationships and grow share of business.
- Implemented systems and procedures to increase sales.
- Built relationships with customers and community to establish long-term business growth.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
GED -
Greenwood High School
Millerstown, PASkills
- HIPAA regulations
- Appointment management
- Medical documentation
- Insurance verification
- Patient scheduling
- Patient confidentiality
- Office administration
- Medical software applications
- Managing patient records
- Phone and email etiquette
- Patient referrals
- Multitasking and organization
Timeline
Medical Office Associate
PennState Health
10.2020 - Current
District Sales Manager
The Sentinel
10.2015 - 10.2020
GED -
Greenwood High School
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