Billie van der Geest

Work History

Lorraine's Place

756 W. Lumsden Blvd Brandon FL

08.2011 - 12.2013

Greeted customers in a timely fashion while quickly determining their needs.
Recommended merchandise to customers based on their needs and preferences.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Responded to customer questions and requests in a prompt and efficient manner.
Engaged with customers in a sincere and friendly manner.
Completed all cleaning, stocking and organizing tasks in assigned sales area.
Prioritized helping customers over completing other routine tasks in the store.
Built relationships with customers to increase likelihood of repeat business.

Bella Vita Ristorante

19651 Bruce B Downs Blvd Tampa FL, 33647

10.2010 - 11.2011

Answered telephone calls and responded to inquiries.
Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning
Cleaned and inspected galley equipment, kitchen appliances, and work areas
Cleaned and organized eating, service, and kitchen areas
Cleaned and sterilized equipment and facilities
Trained kitchen staff on proper use of equipment, food handling, and portion sizing.
Worked stations including pizza, omelet, soup, salad, sandwich, and dessert at a busy cafeteria.
Received and delivered quality products to restaurant from supply warehouse in a timely manner.
Responsible for all garnishes for main courses, pasta, soups and potages.
Managed food delivery for 200+ guests for special events
Supported all kitchen operations when chef was absent.
Maintained daily cleanliness of broiler and fryers.
Executed daily production lists and goals
Filled beverage and ice dispensers
Helped with preparation, set-up, and service for catering events
Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices
Performed other tasks as assigned by the sous chef or chef
Placed food trays over food warmers for immediate service
Prepared daily food items, and cooked simple foods and beverages
Prepared food items

AAA Communications

437 Lithis Pinecrest road, Lithia Florida

08.2005 - 05.2006

Effectively managed a high-volume of inbound and outbound customer calls.
Answered a constant flow of customer calls with up to [25] calls in queue per minute.
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Defused volatile customer situations calmly and courteously.
Accurately documented, researched and resolved customer service issues.
Mastery of customer service management systems and databases.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Referred unresolved customer grievances to designated departments for further investigation.
Managed high call volume with tact and professionalism.
Acted professionally and patiently when addressing negative customer feedback.
Met or exceeded service and quality standards every review period.

Dial America Marketing

Tampa, FL

04.2003 - 09.2004

Made business to business sales calls for internet services.
Led my branch in sales for five consecutive months, and was a top closer.
Effectively managed a high-volume of outbound customer calls.
Gathered and verified all required customer information for tracking purposes.
Defused volatile customer situations calmly and courteously.
Mastery of customer service management systems and databases.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Identified chronic customer issues by creating and maintaining customer complaint log.
Referred unresolved customer grievances to designated departments for further investigation.
Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Managed high call volume with tact and professionalism.
Acted professionally and patiently when addressing negative customer feedback.
Met or exceeded service and quality standards every review period.
Contributed to team success by exceeding team sales goals by 25%.
Built relationships with customers to increase likelihood of repeat business.