Billie Wade
East Flat Rock,NC
Summary
Dedicated Certified Medical Assistant with extensive experience at Pardee Urological Associates, excelling in patient care and clinical documentation. Proven ability to enhance clinic efficiency through meticulous organization and effective communication. Skilled in HIPAA compliance and compassionate patient interactions, consistently ensuring optimal outcomes and satisfaction. A reliable team player dedicated to improving healthcare delivery.
Known for reliability, adaptability and effective teamwork.
Overview
17
17
years of professional experience
Work History
Certified Medical Assistant
Pardee Urological Associates
01.2020 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
- Ensured optimal patient experience by maintaining a clean, comfortable, and organized treatment environment.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Promoted a safe work environment by complying with infection control policies and procedures, including proper hand hygiene practices.
- Facilitated effective communication between patients and healthcare providers with clear explanation of medical procedures and treatment plans.
- Performed medical records management, including filing, organizing and scanning documents.
- Prepared lab specimens for diagnostic evaluation.
Practice Supervisor
Advent Health Hendersonville
Arden, North Carolina
05.2015 - 08.2016
- Conducted regular performance evaluations for clinical staff members to provide constructive feedback and promote professional growth.
- Streamlined record-keeping processes, improving accuracy of data entry and facilitating quick access to patient information when needed.
- Collaborated with physicians to develop and implement effective patient care plans, leading to improved health outcomes.
- Enhanced team collaboration by implementing effective communication strategies within the practice environment.
- Managed daily operations for a busy medical practice, ensuring efficient workflow and timely care delivery.
- Oversaw clinical staff training programs to maintain high professional standards and ensure continuous improvement of skills.
- Maintained regulatory compliance by implementing proper documentation procedures and adhering to industry guidelines.
- Led the selection process for new employees, identifying qualified candidates who contributed positively to the practice culture.
- Established strong relationships with local healthcare providers, fostering a supportive network for referral services.
- Facilitated communication between healthcare providers and patients, resulting in clear understanding of treatment options.
- Ordered all office supplies and kept check on inventory levels.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Supervised team of 8 office personnel.
- Developed close working relationships with front office and back office staff.
- Boosted staff morale by offering constructive feedback and specific direction.
- Communicated with patients, ensuring that medical information was kept private.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Implemented new appointment scheduling system, reducing patient wait times and improving overall satisfaction.
Receptionist
Advent Health Hendersonville
05.2014 - 05.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted with onboarding new clients and securing paperwork completion.
- Operated multi-line telephone system to answer and direct high volume of calls.
Team Leader
Advent Health Hendersonville
09.2012 - 05.2014
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Clinical Office Assistant
Advent Health Hendersonville
01.2008 - 09.2012
- Contributed to a positive work environment through effective communication and collaboration with team members.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Enhanced patient satisfaction by efficiently managing front desk operations and addressing concerns promptly.
- Handled incoming phone calls professionally, directing callers to appropriate staff members while providing courteous assistance.
- Managed mail sorting, filing and photocopying.
- Reduced no-show rates by implementing reminder calls for upcoming appointments, improving overall clinic productivity.
- Collected payment for services rendered, operated cash register and maintained accurate till.
- Determined source of payment by verifying program eligibility in government or insurance plans.
- Assisted patients with filling out intake forms accurately so that their medical history could be best understood by the healthcare provider.
- Maintained HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated patient information and insurance details for accurate electronic medical records.
- Provided prompt, polite and professional in-person and telephone customer service.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
Education
Certificate - Certified Medical Assistant
Blue Ridge Community College
Hendersonville, NC11-2019
High School Diploma -
Olive High School
Drumright, OK05.1989
Skills
- HIPAA compliance
- Specimens collection and processing
- Patient scheduling
- Clinical documentation
- Medication administration
- Vital sign monitoring
- Sterilization techniques
- Patient documentation
- Medical records management
- Multitasking and organization
- Basic life support
- Phlebotomy techniques
- Infection control
- Healthcare procedures
- Customer service
- Direct patient care
- EMR / EHR
- CPR
- Injection administration
- Procedure assistance
- Time management
Timeline
Certified Medical Assistant
Pardee Urological Associates
01.2020 - Current
Practice Supervisor
Advent Health Hendersonville
05.2015 - 08.2016
Receptionist
Advent Health Hendersonville
05.2014 - 05.2015
Team Leader
Advent Health Hendersonville
09.2012 - 05.2014
Clinical Office Assistant
Advent Health Hendersonville
01.2008 - 09.2012
High School Diploma -
Olive High School
Certificate - Certified Medical Assistant
Blue Ridge Community College
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