Billie Weaver

• Greeted incoming visitors professionally and provided friendly direction as well give tours for new residents and family members.
• Maintained high volume of incoming calls, emails, as and voicemails;team chats, and excel live, I ensured all forms of communication was passed to the correct team member.
• Scheduled all resident appointments, procedures, and correctly take down direction for any devices to be placed on residents for monitoring and give to nurses.
• Daily checking of emails, voicemails as appointments and procedures came through constantly by provider, and provider assistant .
• Coordinate with transportation daily to ensure resident is at correct place, and time. I filled out a daily excel chart for transportation as well as all nurses stations. This ensured that all team members knew what time residents needed to be ready for transportation and as a whole worked as a team to ensure resident was ready and prepared for upcoming appointments.
• Maintained proper documentation should resident cancel appointment -Imput all reasons and pass on to providers
• Worked directly with on floor nurses to get proper information to them regarding new residents, as well as gave proper documentation and notes to ensure all devices were properly place onto resident for monitoring and coordinated all follow up visit's for device checks.
• Distributed all incoming mail, and ensured all medication deliveries were placed in proper storing area for nurse distribution.
• Served as a liason between resident and healthcare providers to address any concerns or issues promptly
• Informed all staff of any incoming visitors, interviews, meetings, staff needing to address issues (with HR or supervisor) and guide all to the direct department.
• Pring Mars, face sheets, Polst for nurses to ensure AMR has proper paperwork when picking up resident to take to ER
• Developed and maintained organized filing systems, reducing retrieval time for important documents.
• Assisted in resident referrals to other medical facilities and specialists as needed
• Take and record rent payments, give proper receipt and turn it to business office
• Keep track of resident balances for spending while maintaining allotted spending budget for each resident that has a spending account.
• Maintained inventory of office supplies, preventing shortages and supporting daily operations.
• Scan medical records, provider or specialty visits, recertification's, and narcotic log records to resident charts

Central Supply

• Ordered all supplies for Over the counter medications, wound care, resident toiletries and hygiene . See that all supplies are properly stored and are ordered on time.
• Maintained a daily and monthly budget

This position required organization as well as prioritizing. There was always something that was unexpected and needed attending too. It required the ability to stop mid task solve other issues and remember to complete the task. This position required communication as well as willingness to work as a team.

• Supervised daily operations to ensure optimal customer service and satisfaction.
• Trained and mentored staff in all areas of the wash to ensure all areas are covered by trained personnel in case of a call out, onboarded new hires, got all information to turn into owner to ensure auto pay was ready upon start date.
• Implemented quality control measures to enhance service delivery standards.
• Resolved customer inquiries and complaints, fostering positive relationships and loyalty.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Monitored cash intake as well as petty cash in case of a kiosk break down or refund for customers
• Set up sales goals and trained as well as gave incentives to staff when goals are met
• Communicated evaluations as well as warning to staff and clearly communicate the expectation for the work place. gave written warnings as well as let staff go for not meeting expectations
• Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the wash. Daily walk through to inspect mechanics of wash as well as inspect all chemicals , test kiosks, check change machines, vending machines, vacuum's and cannisters
• order parts and ensure proper installation
• Lead monthly meetings as well as employee of the month
• Give staff daily cleaning list
• Collaborated with management team to set sales targets and strategies, achieving consistent sales growth Monitored daily incoming washes.
• Improved customer satisfaction by resolving complaints and inquiries as well as accident reports. Monitor videos and narrow down who and what was at fault for the accident and get insurance information should it be fault of customer.
• Promptly get customers information should any accident be the fault of the washes so vehicle can be fixed