BILLIE DALLEY

• Welcomed customers and established immediate rapport to encourage gameplay.
• Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
• Assisted players with placing bets, educating on game rules to increase understanding.
• Dealt cards and compared hands to determine winners of games such as blackjack.

• Maintained a case load of 20 participants. Completed intake with new participants, developed individualized goal plans, documented client interactions in electronic charting systems.
• Assisted clients in navigating housing services, public benefits and community resources to acquire or maintain suitable housing.
• Monitor clients progress, services provided, and referrals.
• Coordinated with community stakeholders for successful implementation of social and community service initiatives.
• Monitor clients progress, refer to appropriate team members, community agencies, or organizations to meet their specific needs.

• Client caseload was 12 individuals.
• Performed intake, review with stakeholders affirmed the needs and wants were obtainable, and implement the goal plan.
• Conduct individual meetings on a weekly basis enhancing client's learning and comprehension of daily living skills.
• Skills taught included safety protocols, budgeting, banking, bill pay, scheduling medical appointments, order prescription refills, appropriate social and community interactions.
• Document significant points of the meeting in an electronic chart.

• Caseload consisted of 12 participants.
• Develop and implement individualized comprehensive case management plan. Coordinate support plan responsibilities with the client's care team.
• Assist client to apply for housing and benefits. Encourage and support continuing education and/or employment skills. Guide and/or demonstrate independent living skills. Provide community resources.
• Provided family reunification and mediation upon request.

US-based chiropractor

• Administrative support. Duties included check and respond to email generated from their online dietary supplement sales platform. Maintain supplement inventory in a digital database. Provide follow-up and cold calls as needed.

US-based Amazon merchant (sole proprietor)

• Copywrite support specialist. Catalog jewelry database consisting of thousands of pieces. Create product descriptions for a religious jewelry storefront, edit existing content, and update information in the database.

• Oversee inmates in housing units, on the compound, in the recreation yard, and performed armed perimeter patrol.
• Supervise inmate activities, work details, and transfers within the prison while maintaining inmate compliance.
• Sanctioned regulatory compliance via visual inspections, inmate shake downs, toss a cell searching for illegal substances and contraband, and initiate disciplinary protocols.
• Effective interactions with staff, inmates, and visitors while maintaining a safe and secure environment.

• Provide routine and specialized clerical support to the Area Director and compliance officers.
• Greet incoming visitors and announce their arrival. Cordially answer and respond to incoming phone calls, email correspondence, incoming and outgoing mail and faxes. Copy, fax, and file routine documents for compliance team.
• Performed document redaction in response to FOIA, Freedom of Information Act, inquiries.
• Make travel arrangements, submit agency credit card statements for payment.

• Performed administrative support to the Director of Nursing, supervised clerical clerks, timekeepers, the receptionist, and assign and monitor activities of the office volunteers.
• Oversaw the calendar and time commitments of the Nursing Director, schedule conference rooms, and prepare documents or materials as needed.
• Screen Nursing Directors phone calls and forward emergency calls forthwith, maintain confidential information and documents in a secure lock box.
• Inventory control for the nursing office and the nursing staff on inpatient wards. Order office supplies, and requisitioned durable equipment.
• Interview and hire for positions within the nursing office. Promote a positive and unbiased work environment.