BillieJo Fulford
Kendallville,IN
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Parkview Physicians Group
Kendallville, IN
12.2023 - Current
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Educated patients on preventive care topics such as diet and exercise habits or medication compliance.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
- Provided support to physicians during consultations by recording patient histories accurately and documenting treatment plans accordingly.
- Monitored lab results for accuracy and alerted physicians immediately if any abnormalities were detected.
- Processed payments from patients accurately using cash registers or computerized systems.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Performed clerical tasks such as transcribing dictation from physicians or coding patient information into electronic databases.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Completed basic physical assessments of clinic patients to provide optimal care.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Responded to patient callbacks and phone-in prescription refill requests.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Incorporated outside records into charts and EHR.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Prepared treatment rooms for patient examinations.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Changed dressings on wounds to prevent infection and check for healing.
- Contacted medical facilities to schedule patients for admission.
Certified Medical Assistant
Cameron Community Hospital
Angola, IN
02.2022 - 12.2023
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Educated patients on preventive care topics such as diet and exercise habits or medication compliance.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
- Provided support to physicians during consultations by recording patient histories accurately and documenting treatment plans accordingly.
- Monitored lab results for accuracy and alerted physicians immediately if any abnormalities were detected.
- Processed payments from patients accurately using cash registers or computerized systems.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Performed clerical tasks such as transcribing dictation from physicians or coding patient information into electronic databases.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Completed basic physical assessments of clinic patients to provide optimal care.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Responded to patient callbacks and phone-in prescription refill requests.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Incorporated outside records into charts and EHR.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Prepared treatment rooms for patient examinations.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Changed dressings on wounds to prevent infection and check for healing.
- Contacted medical facilities to schedule patients for admission.
Medical Assistant
WeCare TLC
Kendallville, IN
05.2015 - 10.2021
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Registered new patients into practice management software program accurately entering demographic information.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Contacted medical facilities to schedule patients for admission.
- Changed dressings on wounds to prevent infection and check for healing.
- Processed orders for medical supplies and lab equipment.
CNA - Certified Nursing Assistant
American Senior Communities
Auburn
09.2014 - 05.2015
- Feed residents, Dress residents, Take patients vitals signs, Serve meals, Make beds and clean rooms, Set up medical equipment, Assist with medical procedures, Answer calls for help, Observe changes in patients condition or behavior, Worked in a nursing home, Aided in lifting residents when necessary, Recorded patientcare daily, Performed post-mortem care, if needed
Education
Medical Assistant certification -
Freedom Academy
12.2021
High school or equivalent -
East Noble High School
05.1997
Skills
- CNA (10 years)
- Medical Assisting (9 years)
- Vital Signs (10 years)
- Receptionist (9 years)
- EMR (9 years)
- Patient Care (10 years)
- Microsoft Word (6 years)
- CPR Certified
- Venipuncture (9 years)
- EKG (6 years)
- Phlebotomy (6 years)
- Laboratory Experience (6 years)
- Basic Math (10 years)
- Customer Service (10 years)
- Medical Terminology (10 years)
- Typing (6 years)
- Medical Scheduling (6 years)
- Medical Records (6 years)
- Medical Office Experience (6 years)
- Computer Skills
- Anatomy Knowledge
- Triage
- Time management
- Front desk
- HIPAA
- Medical Coding
- Clerical Experience
- Quality Assurance
- Phone Etiquette
- Transcription
- English
- Caregiving
- CPT Coding
- ICD Coding
- ICD-10
- Microsoft Office
- Specimens collection and processing
- Payment Collection
- Patient Assessments
- Conflict resolution abilities
- Understands mobility assistance needs
- Quick problem solver
- CPR
- Medical Procedures
- Respiratory equipment utilization
- Valid Indiana driver's license
- Insurance Verification
- Communicating with patient families
- Adaptable
- Medical Transcription
- Direct Patient Care
- Appointment Setting
- Calm and level-headed under duress
- Understands medical procedures
- Immunization Administration
- Electronic Medical Records
Certification
CPR Certified
CCMA Certified
Assessments
- Attention to Detail, Proficient, 10/01/19
- Nursing Aide Skills, Highly Proficient, 10/01/19
- Medical Terminology, Proficient, 07/01/20
- Electronic Health Records: Best Practices, Proficient, 07/01/20
- Verbal Communication, Highly Proficient, 07/01/20
- First Aid, Proficient, 07/01/20
- Scheduling, Proficient, 11/01/21
Timeline
Certified Medical Assistant
Parkview Physicians Group
12.2023 - Current
Certified Medical Assistant
Cameron Community Hospital
02.2022 - 12.2023
Medical Assistant
WeCare TLC
05.2015 - 10.2021
CNA - Certified Nursing Assistant
American Senior Communities
09.2014 - 05.2015
Medical Assistant certification -
Freedom Academy
High school or equivalent -
East Noble High School
CPR Certified
CCMA Certified
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