Billie Jo Krahel
Beavertown,PA
Summary
Results-driven Office Supervisor with over 25 years of experience in enhancing office workflows, implementing process improvements, and fostering team collaboration to drive efficiency. Dedicated professional with extensive experience in supervising operations and training staff. Proven ability to improve office efficiency and enhance customer satisfaction through effective communication and problem-solving skills. Skilled Office Supervisor with background in managing teams, coordinating office operations and improving administrative processes. Strengths include strong leadership skills, organizational abilities, and problem-solving capabilities. Previous work demonstrates significant impact in efficiency enhancement across multiple office functions, demonstrating adaptability and initiative.
Overview
34
34
years of professional experience
2
2
Certifications
Work History
Office Supervisor
WellSpan Medical Group
Lewisburg, Pennsylvania
01.2000 - Current
- Supervised daily office operations and workflows, enhancing overall efficiency.
- Coordinated scheduling and appointments for medical professionals to optimize patient care.
- Trained new employees on office procedures and policies for consistent performance.
- Facilitated interdepartmental communication to strengthen collaboration among staff.
- Implemented process improvements to enhance office efficiency.
- Maintained inventory of office supplies and ordered as needed.
- Assisted with patient inquiries and provided support to visitors.
- Supervised, trained and mentored staff members in the use of office equipment and procedures.
- Resolved customer complaints regarding products or services offered by the company.
- Managed payroll processing functions for all employees in the department.
- Managed patient records and ensured data accuracy in systems.
Manager
Camp's Custard Cup
Beaver Springs, Pennsylvania
06.1992 - 03.2005
- Supervised daily operations of ice cream shop and ensured excellent customer service.
- Trained and mentored team members on product knowledge and service techniques.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Developed staff schedules to ensure proper coverage during peak hours.
- Handled customer inquiries and resolved complaints effectively and promptly.
- Maintained cleanliness and organization of the shop to meet health standards.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Oversaw daily operations, maintaining efficiency and quality standards.
Omega Lab
Phlebotomist
Selinsgrove, Pennsylvaniap
07.1997 - 12.1999
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Drew lab specimens on nursing home, state facility, and outpatients.
- Processed specimens for courier transport.
- Did courier work, picking up and transporting specimens to designated area for the next pick-up?
- Registered patients in the database to accession specimens.
Education
CCMA -
Dallas College
Dallas, Texas, TX12-2024
Diploma - Phlebotomy
HACC
Harrisburg06-1997
High School Diploma -
SUN Area Tech School
New Berlin06-1995
High School Diploma -
West Snyder High School
Beaver Springs06-1995
Skills
- Office administration and management
- Payroll processing and budgeting
- Data management and entry
- Process improvement strategies
- Appointment scheduling and calendar management
- Customer service and relations
- Inventory and supply management
- Team leadership and bonding
- Office technology integration
- Effective communication skills
- Training and coaching development
- Problem solving techniques
- Staff mentoring and supervision
- Time management strategies
- Employee management and relations
- Credit, collections, and billing oversight
- Workflow planning and documentation control
Certification
Certified Clinical Medical Assistant
Timeline
Office Supervisor
WellSpan Medical Group
01.2000 - Current
Omega Lab
Phlebotomist
07.1997 - 12.1999
Manager
Camp's Custard Cup
06.1992 - 03.2005
CCMA -
Dallas College
Diploma - Phlebotomy
HACC
High School Diploma -
SUN Area Tech School
High School Diploma -
West Snyder High School