Summary
Overview
Work History
Education
Skills
Timeline
Generic

Billie Jo Marra

Cheektowaga,NY

Summary

Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.

Overview

26
26
years of professional experience

Work History

Supervisor of Operations

JetBlue Airlines
02.2016 - 02.2024


  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Ensured that all equipment including GSE is maintained and operable before use
  • Meet and exceeded performance goals through effective decision making, monitor and assign gate control for flights, assign and track all ramp agents and above the wing to ensure learning modules were completed on time
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Was responsible for building bids and executing them on time according to union standards
  • Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.

TSO Transportation Security Officer

TSA (Transportation Security Administration)
02.2017 - 03.2022
  • Performing searches and screening, which may include physical interaction with passengers (e.g., pat downs, property searches) conducting bag searches and lifting/carrying bags, bins and property weighing up to 50lbs
  • Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
  • Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
  • Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
  • Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.

Store Manager

Tops Markets
05.1998 - 12.2016
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Analyzed sales data regularly to identify trends or opportunities for improvement in product assortment or pricing strategy adjustments.

Education

Bachelor of Science - Forensic Psychology

Kaplan University
Davenport, IA

BBA - Hospitality Administration And Management

Kaplan University
Davenport, Iowa

Skills

  • Recruitment and hiring
  • Policy Implementation
  • Operations Management
  • Human Resources Management

Timeline

TSO Transportation Security Officer

TSA (Transportation Security Administration)
02.2017 - 03.2022

Supervisor of Operations

JetBlue Airlines
02.2016 - 02.2024

Store Manager

Tops Markets
05.1998 - 12.2016

Bachelor of Science - Forensic Psychology

Kaplan University

BBA - Hospitality Administration And Management

Kaplan University

Similar Profiles

CREATE PROFILE
Billie Jo Marra