Billie Jo Melanson
Kapolei,HI
Summary
Customer-oriented Sales Professional committed to providing exceptional experience by responding swiftly to customer inquiries and concerns. Excellent assertive negotiation, problem resolution and time management abilities. Proven to build and solidify customer relationships, develop client loyalty and increase customer sales and retention.
Overview
19
19
years of professional experience
Work History
Realtor Sales Associate
Coldwell Banker Realty
03.2005 - Current
- Assist and educate Buyers in finding ideal homes by assessing their needs, requirements, and budget.
- Educate Sellers of the home sales process and the current market value of their home.
- Advise Sellers and facilitate home improvements and repairs to achieve top dollar.
- Manage contracts, negotiations, and all aspects of sales to finalize purchases, including monitoring critical contingency and document processing timelines.
- Coordinate appraisals, inspections and repairs with third party contractors.
- Negotiate difficult transactions with creative, out-of-the-box solutions.
- Develop and implement strategic marketing plans using technology, Buyer/Seller presentations, open house, social media and other marketing platforms.
Property Manager
Century 21 All Islands
01.2008 - 12.2010
- Marketed available properties. Verified income, assets, expenses, credit and background checks for each applicant.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed move-in and final move-out walk-throughs with tenants to confirm property condition and identify required repairs.
- Collected and maintained careful records of rental payments, deposits and late fees.
- Followed up on delinquent tenants and coordinated collection procedures, including retaining legal services when necessary.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Implemented and enforced policies and procedures to maintain properties to highest standards in accordance with House Rules and Governmental Regulations.
Education
Associate of Arts - Business Administration
California State University - East Bay
Hayward, CAVitousek Real Estate School
Honolulu, HISkills
- Critical Thinking
- Conflict Resolution
- Sales Expertise
- Customer Relations
- Service Upselling
- Customer Relationship Management (CRM)
- Conflict Mediation
- Project Management Abilities
- Computer Proficiency
- Recordkeeping Strengths
Accomplishments
- Awarded Several Top Producing Real Estate Sales Awards, including Rookie of the Year 2006
- Awarded Several Customer Service Awards
- Generated more than $8 million in sales revenue in 2010
- Selected by management to work with relocation clients dissatisfied with assigned agent, resulting in a 100% salvage rate.
- Completed over 300 successful real estate transactions.
Timeline
Property Manager
Century 21 All Islands
01.2008 - 12.2010
Realtor Sales Associate
Coldwell Banker Realty
03.2005 - Current
Associate of Arts - Business Administration
California State University - East Bay
Vitousek Real Estate School
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