Billie Jo Metcalfe
Lewisburg,WV
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
25
25
years of professional experience
Work History
Caregiver
Sam Mellott
Ft Loudon, PA
01.2021 - 12.2023
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Receptionist/Accounting Assistant
D.L. Martin Co.
Mercersburg, PA
10.1998 - 07.2020
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Reduced incoming call response time by implementing an effective call routing system.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected Type payments, processed transactions and updated relevant records.
- Routed incoming mail and messages to relevant personnel without delay.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Contributed to the development of a positive work environment, fostering strong relationships with colleagues and supervisors.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Matched purchase orders with invoices and recorded necessary information.
Education
None - Business
Devry University, Columbus OH
Columbus, OHDiploma -
Hilliard Davidson High School
Hilliard, OH06.1983
Skills
- Mobility Assistance
- Meal Preparation
- Basic Housekeeping
- Patient Companionship
- Patient Care
- Physical Therapy Support
- Flexible Schedule and Availability
- Medication Administration
- Behavior Redirection
- End of Life Care
- Multitasking and Organization
- Elderly Care
- Emotional Support
- Patient Assessments
- Records Management
- Respectful and Compassionate
- Compassionate Care
- Flexible Schedule
- Medication and Appointment Reminders
- Personal Hygiene Assistance
- Daily Living Assistance
- Housekeeping
- Supportive Companionship
- Dependable and Responsible
- Dementia Care
- Empathetic listening
- End-of-life care
- Alzheimer's care
- Housekeeping tasks
- Caring Companionship
- Personal Care Homemaker (PCHM)
Timeline
Caregiver
Sam Mellott
01.2021 - 12.2023
Receptionist/Accounting Assistant
D.L. Martin Co.
10.1998 - 07.2020
None - Business
Devry University, Columbus OH
Diploma -
Hilliard Davidson High School