Billie Jo Pajer

Accomplished senior IT Helpdesk and SharePoint Administrator, with over 15 years of experience in the insurance industry. IT experience includes onboarding of new hires, strategic analysis and planning of corporate SharePoint site, vendor selection and management, customer relationship management, and process improvement. Additional management experience as the Founder/Owner of an in-home daycare. Management experience includes overseeing staff, developing, planning and coordinating schedules, and providing a welcoming and educational environment for the families and children my organization served. Areas of Specialization Onboarding new hires and related staff support Defining SharePoint site standards and best practices Developing/conducting SharePoint user training Coordinating and managing IT ticket intake systems Process analysis and improvement Issue resolution and documentation Project and customer relationship management Agency and vendor selection and management Notable Achievements SharePoint excellence: Due to initiative shown when working with the SharePoint platform, recognized and appointed to handle all SharePoint training and management for The Institutes’ SharePoint site. Helpdesk Management expertise: Became sole troubleshooter of MS Office issues throughout the organization, with a strong emphasis on first-level resolution. Leading worldwide Exam Center coordination for over 200 testing centers, overseeing day-to-day testing functions. Starting day care agency, which quickly grew to 20 children in my care. Strong interpersonal skills: Consistently recognized for empathy-led problem resolution and project management to deliver excellent customer service.