Summary
Overview
Work History
Education
Skills
Timeline
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Billie Jo Sayres

Gibbstown,NJ

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Diligent Administrative Specialist with strong background in managing legal documentation and client correspondence. Proven ability to assist attorneys with case preparation and maintain organized legal records. Demonstrated proficiency in legal research and document drafting.

Hardworking Legal Secretary with over 20 years in legal office administration. Offers exceptional interpersonal and communication skills.

Overview

26
26
years of professional experience

Work History

Cashier

Shop Rite
10.2024 - Current
  • Processed customer transactions efficiently and accurately using point-of-sale systems.
  • Maintained a clean and organized checkout area to enhance customer experience.
  • Assisted customers with inquiries, providing product information and recommendations.
  • Balanced cash register drawers at the end of shifts to ensure financial accuracy.

Remote Customer Service Representative

Convergent Outsourcing Inc.
03.2021 - 12.2023
  • Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Check Out Clerk

Dimarino Gastrointestinal Assoc.
02.2018 - 03.2021
  • Greeted customers and provided assistance with their inquiries.
  • Processed payments using cash, credit and debit cards, and other payment methods.

Legal Secretary

Zeitz Law Office
09.2014 - 02.2018
  • Drafted, edited and finalized legal documents such as contracts, pleadings and motions.
  • Answered incoming calls from clients and attorneys to provide assistance or route calls to appropriate personnel.

Legal Secretary

Gary M. Salber, Esquire
04.2010 - 09.2014
  • Managed legal documentation, ensuring accuracy and compliance with court regulations.
  • Coordinated communication between clients and attorneys to streamline case progress.
  • Maintained organized filing systems for case files, improving retrieval efficiency.
  • Drafted legal correspondence and documents, enhancing clarity and professionalism.

Adult Trial Secretary/ Assistant Office Manager

Salem County Prosecutor's Office
05.1999 - 06.2009
  • Managed office communications, ensuring timely responses and efficient information flow.
  • Coordinated scheduling for executives, optimizing daily operations and meeting agendas.
  • Developed and maintained filing systems, enhancing document retrieval speed and organization.
  • Assisted in preparing reports and presentations, contributing to informed decision-making processes.

Education

High School Diploma -

Penns Grove High School
Carneys Point, NJ
06-1989

Diploma From Elementary - General

Oldmans Twp School
Pedricktown, NJ
06-1985

Skills

  • Data Entry
  • Appointment Scheduling
  • Data Collection
  • Call Center Operations
  • Customer Service
  • Retail sales customer service
  • Microsoft Outlook
  • Court filing
  • Document formatting
  • Efficient multi-tasker
  • File organization
  • Word processing
  • Calendar management
  • Document filing
  • Document preparation
  • Transcription

Timeline

Cashier

Shop Rite
10.2024 - Current

Remote Customer Service Representative

Convergent Outsourcing Inc.
03.2021 - 12.2023

Check Out Clerk

Dimarino Gastrointestinal Assoc.
02.2018 - 03.2021

Legal Secretary

Zeitz Law Office
09.2014 - 02.2018

Legal Secretary

Gary M. Salber, Esquire
04.2010 - 09.2014

Adult Trial Secretary/ Assistant Office Manager

Salem County Prosecutor's Office
05.1999 - 06.2009

High School Diploma -

Penns Grove High School

Diploma From Elementary - General

Oldmans Twp School

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