Summary
Overview
Work History
Education
Timeline
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Billie Jo Tinker

803-517-3631
Bennettsville,SC

Summary

I have experience with customer service, delivery, and organization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

24
24
years of professional experience

Work History

RCA

USPS
08.2006 - 07.2023
  • Maintained records on customers with mail forwarding and change of address requests.
  • Followed safety protocols and regulations while driving, upholding professional service reputation.
  • Organized mail ahead of delivery runs for correct routing.
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
  • Resolved complaints calmly and professionally to maintain customer satisfaction.
  • Distributed items on time and to correct locations for punctual, professional mail services.
  • Handled accurate cash payments for postage and incurred fees.
  • Identified postage discrepancies and escalated for resolution to limit customer delays.
  • Sorted mail according to order of address appearance for easy access in field.
  • Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
  • Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
  • Secured and properly stored packages for delivery to eliminate damage risks.
  • Signed and received mail with signature requirements upon delivery and loading.
  • Collected mail from post office boxes and distributed goods to correct addresses.
  • Wrote detailed trip reports with notable details about road conditions, weather, and obstacles encountered.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Observed traffic and safety regulations for safe transport and delivery of mail.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
  • Employed GPS and other navigational tools to find shortest routes to locations.
  • Altered routes to accommodate changing conditions or road closures in delivery areas.
  • Distributed mail on foot to residences and businesses, delivering to approximately Number customers per shift.
  • Utilized mail processing machines in weighing, stamping and processing mail items.

Owner Operator

Self Employed Retail Store
10.2003 - 10.2006
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Trained and developed team members to build human capital.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Discovered areas of improvement by generating quarterly operational and sales reports.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Prepared annual budgets with controls to prevent overages.

Bank Teller

Mutual Savings Bank
04.2000 - 08.2003
  • Processed applications for new accounts.
  • Cross-sold credit cards, loans and other bank products.
  • Trained new hires on customer service policies and procedures.
  • Monitored and verified suspicious activity on customer accounts.
  • Referred customers to other banking departments for specialized services.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Executed wire transfers, stop payments and account transfers.
  • Handled various accounting transactions.
  • Assisted customers with banking needs and inquiries.

Insurance Agent

State Farm
Bennettsville, South Carolina
09.1999 - 09.2000
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Education

Chesterfield Marlboro Technical
Cheraw, SC

High School Diploma - Accounting And Business Management

Marlbor County High School
Bennettsville, SC
06.1985

Timeline

RCA

USPS
08.2006 - 07.2023

Owner Operator

Self Employed Retail Store
10.2003 - 10.2006

Bank Teller

Mutual Savings Bank
04.2000 - 08.2003

Insurance Agent

State Farm
09.1999 - 09.2000

Chesterfield Marlboro Technical

High School Diploma - Accounting And Business Management

Marlbor County High School

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Billie Jo Tinker803-517-3631