Summary
Work History
Education
Skills
Timeline
Generic
Billiejo Upton

Billiejo Upton

Rural Hall,NC

Summary

Dynamic and compassionate healthcare professional with extensive experience at Walmart, excelling in customer service and patient advocacy. Proven ability to enhance patient satisfaction through effective communication and active listening. Skilled in cash handling and problem-solving, consistently delivering high-quality support while maintaining confidentiality and compliance with HIPAA guidelines.

Work History

Retail Cashier

Walmart
  • Monitored vital signs and reported changes to healthcare team.
  • Provided emotional support to patients and families during challenging times.
  • Advocated for patient needs, enhancing overall care experience and satisfaction.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
  • Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient information and care activities in electronic health record.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Assisted patients with daily living activities, ensuring comfort and safety.
  • Documented patient care accurately within electronic health records system.

CNA

Professional Medical Services
2014 - 2016
  • Monitored vital signs and reported changes to healthcare team.
  • Provided emotional support to patients and families during challenging times.
  • Advocated for patient needs, enhancing overall care experience and satisfaction.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
  • Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient information and care activities in electronic health record.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Assisted patients with daily living activities, ensuring comfort and safety.
  • Documented patient care accurately within electronic health records system.

Education

EKG And Phlebotomy

Salter School
MA

Skills

  • Customer service
  • Flexible schedule
  • Teamwork and collaboration
  • Reliability and punctuality
  • Problem-solving
  • Time management
  • ID verification
  • Bagging and packaging
  • Workplace cleanliness
  • Basic math proficiency
  • Customer engagement
  • Cash handling
  • Store opening and closing
  • Professionalism and courtesy
  • Conflict management
  • Building customer loyalty
  • Cash handling expertise
  • Payment processing
  • Cash control accuracy
  • Liquor regulations and compliance
  • Exchanges and refunds
  • POS systems
  • Handling returns and exchanges
  • Product recommendations
  • Sales goals attainment
  • Upselling
  • Merchandising awareness
  • POS transaction approvals
  • Loss prevention
  • Loss prevention techniques
  • POS system operation
  • Friendly and outgoing
  • Verbal and written communication
  • Point of sale systems
  • Loyalty promotion
  • Check processing
  • Quick learner
  • Team collaboration
  • Cash handling accuracy
  • Credit card processing
  • Product knowledge
  • Dependability
  • Retail stock management
  • Price verification
  • Policy adherence
  • POS terminal operation
  • Stock replenishment
  • Loyalty program promotion
  • Loss prevention procedures
  • Customer relationship management
  • Multitasking and organization
  • Conflict resolution
  • Stock rotation
  • Cash drawer management
  • Refund processing
  • POS operation
  • POS terminals
  • Identification verification
  • Transaction accuracy
  • Creative thinking
  • Active listening

Timeline

Retail Cashier

Walmart

CNA

Professional Medical Services
2014 - 2016

EKG And Phlebotomy

Salter School
Billiejo Upton