Billie Jo West
Summary
Dynamic worker with a proven track record at Discover Card, adept in customer service and conflict resolution. Excelled in roles requiring critical thinking and Microsoft Office proficiency, enhancing customer loyalty and operational efficiency. Demonstrated exceptional problem-solving abilities and computer skills, significantly improving team productivity and client satisfaction.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Discover Card
04.2021 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Bartender/Shift Manager
Whiskey on Western
02.2022 - 11.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
Soils Department Coordinator
VW Connect
05.2018 - 01.2019
- Developed and implemented training programs to enhance staff skills and productivity.
- Assisted in the preparation of comprehensive reports and presentations, capturing essential department data for executive review and decision making.
- Improved department efficiency by streamlining processes and implementing new organizational systems.
- Coordinated cross-functional team meetings for enhanced collaboration and communication within the department.
Staffing Coordinator
Intermountain Staffing Resources
07.2016 - 05.2018
- Verified payroll, vacation and sick time hours to support accounting processes.
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
- Worked closely with other departments within the organization to address workforce planning needs effectively.
Education
High School Diploma -
Trevor Browne High School
Phoenix, AZ05.1999
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Microsoft Excel
- Microsoft Outlook
- Scheduling
- Microsoft Office Suite
Timeline
Bartender/Shift Manager
Whiskey on Western
02.2022 - 11.2022
Customer Service Representative
Discover Card
04.2021 - 01.2024
Soils Department Coordinator
VW Connect
05.2018 - 01.2019
Staffing Coordinator
Intermountain Staffing Resources
07.2016 - 05.2018
High School Diploma -
Trevor Browne High School
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