Billie Nicole Jenkins
Hickory,NC
Summary
Goal-oriented professional with a focus on leadership and achieving organizational goals. Known for enhancing team collaboration and delivering consistent, high-quality outcomes. Adaptable to evolving demands and skilled in strategic decision-making and conflict management. Passionate and willing to learn and receive hands on training in professional skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Interpersonal Coach and Culinary Instructor
Aspire Youth and Family
12.2022 - Current
- Supported clients in developing healthy coping mechanisms and resilience strategies to manage stressors effectively.
- Conducted regular evaluations of client progress, adjusting coaching strategies as necessary for optimal results.
- Empowered clients by teaching essential life skills such as budgeting, time management, and communication strategies.
- Coordinated community resources and secured referrals.
- Assisted clients in exploring career options and vocational goals.
- Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
- Established strong rapport with clients, fostering trusting and supportive coaching relationships.
- Encouraged clients to set and achieve reasonable goals on weekly basis.
- Provided ongoing support to clients as they navigated life transitions or challenges, fostering resilience and adaptability.
- Facilitated group workshops on topics such as communication, time management, and stress reduction, promoting overall wellbeing.
- Connected clients with available resources to improve plan success.
- Documented behaviors, treatments and non-compliance issues.
- Consulted with interdisciplinary teams to enhance coordination of care, establish medical clearance and determine optimal timing of further interventions.
- Promoted healthy eating habits by integrating nutrition education into course content.
- Cultivated a positive classroom culture where creativity was valued while emphasizing food safety practices.
- Enhanced student culinary skills by demonstrating and teaching various cooking techniques.
- Monitored food production for quality, safety, and adherence to establishment standards.
- Supervised and monitored students' use of tools and equipment.
Carside Associate and Prep and Line Cook
Carrabba's Italian Grill
05.2018 - 12.2022
- Served food and beverages promptly with focused attention to customer needs.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales significantly by upselling higher-end products to customers.
- Inspected dishes and utensils for cleanliness.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Monitored food quality and presentation to maintain high standards.
- Trained and assisted new kitchen staff members.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Stocked inventory efficiently, enabling seamless transition between meal services.
- Ensured customer satisfaction by paying close attention to dietary restrictions and special requests.
- Prepared various types of cuisine, showcasing versatility and adaptability in the kitchen environment.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Managed opening and closing shift kitchen tasks.
Team Trainer and Assistant General Manager
Taco Bell
01.2011 - 05.2018
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Mentored junior employees to improve performance, food safety, and customer service.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Cross-trained existing employees to maximize team agility and performance.
- Demonstrated new products, procedures and techniques to employees.
- Handled cash accurately and prepared deposits.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Assisted in recruiting, hiring and training of team members.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
Education
Bachelor of Science - Health Systems Management Systems
University of North Carolina At Charlotte
Charlotte, NC12-2024
No Degree - Psychology
Georgia Southern University
Statesboro, GA06-2021
Associate of Arts - Associate of Fine Arts
Catawba Valley Community College
Hickory, NC06-2018
Skills
- Effective communication
- Teamwork and collaboration
- Personable and friendly
- Building relationships
- Interpersonal relationships
- Safety awareness
- Ethics and integrity
- Safety protocols
- Customer service
- Goal oriented
Certification
- ServSafe Food Handler's Certification
- ServSafe Instructor and Examination Proctor
- CPR/AED Certification
- Safety Care De-escalation and Restraint Certification
- Emergency Distribution of Pharmaceuticals
Timeline
Interpersonal Coach and Culinary Instructor
Aspire Youth and Family
12.2022 - Current
Carside Associate and Prep and Line Cook
Carrabba's Italian Grill
05.2018 - 12.2022
Team Trainer and Assistant General Manager
Taco Bell
01.2011 - 05.2018
Bachelor of Science - Health Systems Management Systems
University of North Carolina At Charlotte
No Degree - Psychology
Georgia Southern University
Associate of Arts - Associate of Fine Arts
Catawba Valley Community College
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