Billie Sue McCoy
Englewood,TN
Summary
High-performing professional with a proven track record of enhancing business operations, profitability, and team development. Experienced project manager and compliance specialist adept at excelling in fast-paced and dynamic environments. Committed to ensuring operational accuracy and driving results for maximum profitability.
Overview
19
19
years of professional experience
Work History
Area Manager
Amazon
Charleston, TN
11.2011 - 07.2024
- Mentored and developed the skills of 15 individuals who successfully transitioned into leadership positions.
- Monitored and tracked department's operational KPIs.
- Effectively managed a team of employees to maximize productivity.
- Engaged with team members to devise and integrate strategies for improved performance and productivity.
- Championed a culture of safety within the team while adhering to Amazon's standards.
- Led the management and development of 100 Amazon associates
- Managed and executed two major racking initiatives, resulting in increased product capacity
- Developed and implemented guidelines to improve interviewing process
- Evaluated the performance of direct reports on a monthly basis.
Team Leader
Target
Cleveland, TN
06.2005 - 11.2011
- Conducted regular performance reviews to assess individual team member progress.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Maintained a positive work environment that promoted collaboration between team members.
- Directed daily operations and supervised a team of 10 associates in a retail store environment.
- Provided customer service by resolving customer inquiries and complaints in a professional manner.
- Managed the scheduling, training, and development of employees to ensure adequate staffing levels.
- Organized new stock for floor placement.
- Monitored inventory levels and adjusted planograms accordingly.
- Updated existing planograms according to new product releases and seasonal changes.
Education
GED -
Bartlett High School, Bartlett TN
Bartlett, TN09-2005
Skills
- Operations Management
- Quality Assurance
- Performance Management
- Order Fulfillment
- Project management abilities
- Fulfillment Problem Solver
- Career Development
- Microsoft Office
- Analytical and Critical Thinking
- Team building
Timeline
Area Manager
Amazon
11.2011 - 07.2024
Team Leader
Target
06.2005 - 11.2011
GED -
Bartlett High School, Bartlett TN
Similar Profiles
Lieszel WolfgrammLieszel Wolfgramm
Fulfillment Center Associate at AmazonFulfillment Center Associate at Amazon
Ethan AlcornEthan Alcorn
Transportation Manager II at AmazonTransportation Manager II at Amazon
Morena ArandaMorena Aranda
Learning at AmazonLearning at Amazon