Overview
Work History
Timeline
Volunteer

Billie Sue Durden

Director of Operations
Swainsboro,GA

Overview

13
13
years of professional experience

Work History

Corporate Patient Access HIS Operational Subject Matter Expert

PARALLON HCA HEALTHCARE
03.2023 - Current
  • As a Patient Access Subject Matter Expert (SME), a key contributor to Expanse development and implementation project for the Parallon HCA enterprise
  • Analyze and build technical electronic medical record dictionaries and crosswalks for multiple Facilities to prepare for Expanse implementation
  • Significant contributor to nine successful Expanse implementations throughout the HCA organization
  • Solely responsible for dictionary reviews and validations for assigned Facilities for the transition of electronic medical record (EMR) Meditech MAGIC to Meditech Expanse
  • Conduct on-site Pre-Assessment visits with Division Leadership and Patient Access Directors to obtain information on current Patient Access and Scheduling operational workflows, and to determine EMR access needs
  • Spearheaded the review, analysis, and revision of nomenclature requirements to standardize naming conventions for Outpatient Locations and Client Account dictionaries across the Enterprise
  • Lead SME in Meditech Expanse Retro-Fit project for four facilities, updating dictionaries and questionnaires to mirror Expanse Cloud, allowing these Facilities to allow for external automation capabilities and utilize the Corporate Patient Access Automation Tools
  • Fully test and validate numerous Patient Access automation tools, ensuring all facilities had the ability to utilize automation Day One of Meditech Expanse implementation
  • Expert in Microsoft Office Suite, Microsoft 365, Microsoft OneNote, SharePoint, and Google Suite of products

Director, Patient Access and Care Connect

HCA MEMORIAL HEALTH MEADOWS HOSPITAL
Vidalia, Georgia
06.2012 - 03.2023
  • Provided hands-on leadership for four departments, including a budget of $1M, two Managers, and a team of over 50 staff
  • Project Manager for multiple innovative systems for the hospital system to include multiple versions of Meditech (Meditech 6.0, Meditech 6.5, and Expanse); Express Reg Patient check-in application; HCA Corporate Payment Estimator; Experian Passport (OneSource); and HCA Health Payment System, all to ensure exceptional accuracy, compliance, and Service Standards fulfillment
  • Created and led Contact Center Operations
  • Chairperson for a multi-departmental team focused on Operations Workflow Management, communication, and efficiencies between Hospital departments and Physician Practices
  • Maintained and promoted Service Excellence, crafted strategic plans for Pre-Service and Admissions departments to include Insurance Precertification, Insurance Verification, Patient Cost Estimation, and Central Scheduling
  • Managed the Claims Denials process organization-wide, determining root cause analysis, resolution, and mitigation of errors in the revenue cycle workflow for all departments, working with and reporting monthly out to Hospital, SSC, and Division Leadership on results and revenue recovery strategies, achieving a 20% improvement in clean claims
  • Implemented a Contact Center from construction of workspace through set up of technology, creating a team to make Physician Practice appointments resulting in increased efficiencies for 14 Physician Practices
  • Substantial contributor to implementation of numerous versions of the EMR, Meditech and Meditech Expanse; highly involved with Facility-build, initial scope and project management, building and maintaining dictionaries, user access, report creation and generation
  • Acclaimed by Human Resources as having the highest quality standards within all Hospital departments, consistently achieved a 98% departmental data accuracy rate utilizing consistent staff education and leadership, staff productivity data, registration accuracy reports, financial data, and Contact Center productivity reports, ensuring exceptional staff performance, accuracy, Patient and Employee satisfaction, and cleaner insurance claims
  • Successfully designed and implemented several automation technology projects which significantly enhanced Patient Satisfaction, increased operational efficiencies, and resulted in cleaner claim rates due to automation of Patient data verification
  • Appointed by Hospital Senior leadership to participate in organizational Leadership Development Institute and facilitate operations integration of four newly acquired companies

Timeline

Corporate Patient Access HIS Operational Subject Matter Expert

PARALLON HCA HEALTHCARE
03.2023 - Current

Director, Patient Access and Care Connect

HCA MEMORIAL HEALTH MEADOWS HOSPITAL
06.2012 - 03.2023

Similar Profiles

CREATE PROFILE
Billie Sue DurdenDirector of Operations