Corporate Patient Access HIS Operational Subject Matter Expert
PARALLON HCA HEALTHCARE
03.2023 - Current
As a Patient Access Subject Matter Expert (SME), a key contributor to Expanse development and implementation project for the Parallon HCA enterprise
Analyze and build technical electronic medical record dictionaries and crosswalks for multiple Facilities to prepare for Expanse implementation
Significant contributor to nine successful Expanse implementations throughout the HCA organization
Solely responsible for dictionary reviews and validations for assigned Facilities for the transition of electronic medical record (EMR) Meditech MAGIC to Meditech Expanse
Conduct on-site Pre-Assessment visits with Division Leadership and Patient Access Directors to obtain information on current Patient Access and Scheduling operational workflows, and to determine EMR access needs
Spearheaded the review, analysis, and revision of nomenclature requirements to standardize naming conventions for Outpatient Locations and Client Account dictionaries across the Enterprise
Lead SME in Meditech Expanse Retro-Fit project for four facilities, updating dictionaries and questionnaires to mirror Expanse Cloud, allowing these Facilities to allow for external automation capabilities and utilize the Corporate Patient Access Automation Tools
Fully test and validate numerous Patient Access automation tools, ensuring all facilities had the ability to utilize automation Day One of Meditech Expanse implementation
Expert in Microsoft Office Suite, Microsoft 365, Microsoft OneNote, SharePoint, and Google Suite of products
Director, Patient Access and Care Connect
HCA MEMORIAL HEALTH MEADOWS HOSPITAL
Vidalia, Georgia
06.2012 - 03.2023
Provided hands-on leadership for four departments, including a budget of $1M, two Managers, and a team of over 50 staff
Project Manager for multiple innovative systems for the hospital system to include multiple versions of Meditech (Meditech 6.0, Meditech 6.5, and Expanse); Express Reg Patient check-in application; HCA Corporate Payment Estimator; Experian Passport (OneSource); and HCA Health Payment System, all to ensure exceptional accuracy, compliance, and Service Standards fulfillment
Created and led Contact Center Operations
Chairperson for a multi-departmental team focused on Operations Workflow Management, communication, and efficiencies between Hospital departments and Physician Practices
Maintained and promoted Service Excellence, crafted strategic plans for Pre-Service and Admissions departments to include Insurance Precertification, Insurance Verification, Patient Cost Estimation, and Central Scheduling
Managed the Claims Denials process organization-wide, determining root cause analysis, resolution, and mitigation of errors in the revenue cycle workflow for all departments, working with and reporting monthly out to Hospital, SSC, and Division Leadership on results and revenue recovery strategies, achieving a 20% improvement in clean claims
Implemented a Contact Center from construction of workspace through set up of technology, creating a team to make Physician Practice appointments resulting in increased efficiencies for 14 Physician Practices
Substantial contributor to implementation of numerous versions of the EMR, Meditech and Meditech Expanse; highly involved with Facility-build, initial scope and project management, building and maintaining dictionaries, user access, report creation and generation
Acclaimed by Human Resources as having the highest quality standards within all Hospital departments, consistently achieved a 98% departmental data accuracy rate utilizing consistent staff education and leadership, staff productivity data, registration accuracy reports, financial data, and Contact Center productivity reports, ensuring exceptional staff performance, accuracy, Patient and Employee satisfaction, and cleaner insurance claims
Successfully designed and implemented several automation technology projects which significantly enhanced Patient Satisfaction, increased operational efficiencies, and resulted in cleaner claim rates due to automation of Patient data verification
Appointed by Hospital Senior leadership to participate in organizational Leadership Development Institute and facilitate operations integration of four newly acquired companies
Timeline
Corporate Patient Access HIS Operational Subject Matter Expert
<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC
<ul>
<li>Operational Support - Serving as a trusted vault custodian to assist in branch operational support, such as opening, closing, balancing ATMs, cash management, branch differences, ATM claims, and assisting team leaders. Currently acting as the Workforce Management Liaison in the branch to produce schedules for the team.</li>
<li>Mentoring - Assists in mentoring and coaching new and tenured team members in developing the necessary skills for the demands of NFCU's enterprise strategy. Current mentee to one tenured MSR and one untenured. Contributed to the training of five ATM/vault custodians.</li>
<li>Trusted Partner - Meeting branch digital targets for new and existing members by assisting and educating members to leverage the benefits of ATM usage, digital products, and services penetration. Consistent top OneView user.</li>
<li>Currently serving as a Quality Assurance Champion, working with branch leaders to help maintain focus on quality assurance as a critical and central aspect of each team member’s day-to-day function. Assists in quarterly quality control checks, and weekly internal audits.</li>
<li>Change Agent - Subject Matter Expert for the Coconut Pilot. Currently participating in pilots for MORE and Business Solutions to provide critical feedback to help improve process and member experience.</li>
<li>Member-centric universal MSR who consistently receives high marks and positive comments from BES.</li>
</ul> at NFCU, Avenues Jacksonville, AVW<ul>
<li>Operational Support - Serving as a trusted vault custodian to assist in branch operational support, such as opening, closing, balancing ATMs, cash management, branch differences, ATM claims, and assisting team leaders. Currently acting as the Workforce Management Liaison in the branch to produce schedules for the team.</li>
<li>Mentoring - Assists in mentoring and coaching new and tenured team members in developing the necessary skills for the demands of NFCU's enterprise strategy. Current mentee to one tenured MSR and one untenured. Contributed to the training of five ATM/vault custodians.</li>
<li>Trusted Partner - Meeting branch digital targets for new and existing members by assisting and educating members to leverage the benefits of ATM usage, digital products, and services penetration. Consistent top OneView user.</li>
<li>Currently serving as a Quality Assurance Champion, working with branch leaders to help maintain focus on quality assurance as a critical and central aspect of each team member’s day-to-day function. Assists in quarterly quality control checks, and weekly internal audits.</li>
<li>Change Agent - Subject Matter Expert for the Coconut Pilot. Currently participating in pilots for MORE and Business Solutions to provide critical feedback to help improve process and member experience.</li>
<li>Member-centric universal MSR who consistently receives high marks and positive comments from BES.</li>
</ul> at NFCU, Avenues Jacksonville, AVW
Senior Director and Senior Corporate Counsel, Subject Matter Expert at VERISIGNSenior Director and Senior Corporate Counsel, Subject Matter Expert at VERISIGN