Billinda Harris Pinson

Achieved retail market share goals by executing marketing promotions.

• Maintain workflows and revitalized teams to meet changing business needs and boost team.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Conducted clinic visits to build and maintain open communication with HCCS and providers.
• Promoted culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
• Established team priorities, maintained schedules and monitored performance daily.
• Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
• Interviewed and hired employees.
• Performed performance management
• Built positive and productive relationships with store and field leadership.
• Established and maintained operational standards for 19 locations.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Modeled best practices along with core values for sales and customer service.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Held meetings with director to identify techniques to overcome sales obstacles and or personnel situations.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Supervised staff to optimize brand expansion initiatives and productivity.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Gained strong leadership skills by managing projects from start to finish.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Managed time efficiently in order to complete all tasks within deadlines or sooner.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Onboarding new HCCs.
• Coach, support and promote growth in HCC team as well as Sr. HCCs.
• Offer additional trainings, projects and assisting HCCs to assemble long term growth map.
• Approved PTO on ADP while monitoring HCC timecard management
• Completed expense reports
• Completed and shared reports for currents stats vs year over year

• Created, scheduled and coordinated events.
• Utilized kiosk to complete hearing screenings
• Assisted with demand generation
• Presented our product and services to prospect patients during lunch and learn events
• Visited local businesses and physicians to gain referrals.
• Completed expense reports
• Tracked data

Inspected, cleaned and or repaired hearing aids.

Assisted doctor with patients hearing aid needs.

Supported the clinics HCC as needed with patient care.

Maintained cleanliness of clinic

Greet patients

Answer telephone and checking voicemail

Retrieve faxes as well as send faxes

Schedule, evaluations, appointments and fittings

Collect paperwork and or insurance cards

Scanning documents into EMR

Collect and post payments

Call insurance companies for benefit checks, and authorizations if needed

Call primary care physician for referrals

Payment for loss and damage hearing aids

Complete end of day

Bank deposits

Processing deliveries from FedEx

Help maintain inventory

Contact Patient, when hearing aids are ready for pick up

Process financing paperwork

Assist patients with appointments and walk-ins

Evaluate the AR and collect as needed

Order supplies