Professional Summary
Overview
Work History
Education
Skills
Timeline

William Schubert

Goodwill Industries of Central Texas
NASHVILLE,TX
31
Years of experience

Detail-oriented and professional retired attorney with excellent work ethic, communication and management skills. Most recent experience in retail customer service, warehouse operations, material handling, and inventory control. Skilled in supervising and training new staff on safety protocols and operational procedures, resulting in increased productivity and enhanced team morale.

Work History

Freight Team Associate (Part Time)

8 Months
Academy Sports and Outdoors | 04.2024 - 12.2024
  • Coordinated freight loading and unloading operations to optimize warehouse efficiency.
  • Trained new team members on safety protocols and operational procedures.
  • Implemented inventory management practices to enhance stock accuracy and reduce discrepancies.
  • Monitored shipment schedules, ensuring timely dispatch of merchandise to meet customer demands.
  • Collaborated with cross-functional teams to streamline logistics processes and improve service delivery.
  • Conducted regular audits of inventory levels, identifying opportunities for reduction in excess stock.
  • Led initiatives focused on improving workplace safety standards, resulting in fewer incidents and injuries.
  • Utilized warehouse management systems to track inventory movements and generate reports for management review.
  • Maintained high safety standards within the facility by enforcing proper lifting techniques, equipment usage, and hazard prevention measures.
  • Lifted and moved items weighing [Number] pounds multiple times per shift.
  • Offered friendly, prompt customer service by answering questions, resolving issues quickly, and checking system for inventory.
  • Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
  • Loaded and unloaded trucks.
  • Used pallets, straps and load bars to secure freight for transport.
  • Kept [Type] work areas neat and tidy by removing paper, trash and debris and sweeping floors.
  • Complied with company and legal requirements to maintain safe working environment.
  • Safeguarded company assets by implementing security protocols and maintaining a clean, organized warehouse environment.
  • Maximized space utilization by optimizing warehouse layout design and organization strategies.
  • Collaborated with other departments to ensure seamless integration of freight operations within the company''s overall supply chain process.
  • Operated pallet jacks and forklifts to move freight and load trucks.
  • Operated pallet jacks and forklifts to unload freight containers of varying weight and size.
  • Verified and noted count and condition of cargo received.
  • Sorted and organized packages to make deliveries to correct address.
  • Utilized proper lifting techniques to facilitate safe and efficient handling of freight.
  • Inspected freight for any damage or faults prior to loading.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Operated equipment while observing standard safety procedures.
  • Maintained clean, orderly work environment free of hazards.

Sales Associate (Part Time)

8 Months
Academy Sports and Outdoors | 04.2024 - 12.2024
  • Increased customer satisfaction through effective communication and product knowledge.
  • Assisted in inventory management, ensuring optimal stock levels and product availability.
  • Trained new associates on sales techniques and company policies to enhance team performance.
  • Implemented upselling strategies, contributing to overall revenue growth and customer engagement.
  • Coordinated promotional events, driving store traffic and enhancing brand visibility within the community.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Prioritized helping customers over completing other routine tasks in store.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Materials Handler/ Customer Service Representative

7 Months
Goodwill Industries of Central Texas | 09.2024 - 04.2025
  • Coordinated with store manager and warehouse supervisors to ensure timely completion of daily tasks and goals.
  • Assisted in receiving, sorting, and stocking of materials
  • Loaded and unloaded materials onto and off of trucks, trailers and other vehicles.
  • Shipped material and performed boxing, packing, labeling.
  • Prepared and reviewed shipping and receiving documents.
  • Assembled pallets and crates for secure transportation of materials, using banding straps, shrink wrap and box cutters, among other tools and equipment.
  • Operated hand trucks, forklifts and pallet jacks to safely and efficiently move materials throughout warehouse.
  • Helped train new employees in safe practices and warehouse procedures.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Enhanced teamwork and morale with regular, hands-on training sessions for new hires.
  • Optimized storage solutions, creating more efficient use of warehouse space.
  • Provided excellent customer service, resolving issues swiftly and maintaining positive relationships.
  • Maintained clean, orderly work environment free of hazards.

Team Leader, Sales Operations

5 Months
Tractor Supply Company | 05.2023 - 10.2023
  • Led sales forecasting initiatives to optimize inventory management and reduce stock discrepancies.
  • Streamlined operational processes, enhancing team productivity and improving overall sales performance.
  • Developed training programs for new staff, increasing knowledge retention and operational efficiency.
  • Supervised cross-functional teams to ensure alignment with corporate objectives and sales strategies.
  • Mentored junior staff, fostering a collaborative environment that encouraged professional development and team success.
  • Enhanced customer satisfaction through proactive problem-solving and consistent followup.
  • Developed strong relationships with key clients, resulting in increased repeat business.
  • Established effective communication channels within the team, ensuring timely updates on market trends and competitor activities.
  • Mentored junior team members, fostering a positive work environment that encouraged professional growth.

Sales Associate Manager

1 Year 6 Months
Lowes Home Improvement Center | 10.2021 - 04.2023
  • Led team to achieve sales targets through effective training and coaching.
  • Streamlined inventory management processes, enhancing accuracy and reducing stock discrepancies.
  • Implemented customer service strategies to improve satisfaction and foster loyalty.
  • Analyzed sales data to identify trends and develop targeted promotional campaigns.
  • Mentored junior associates, fostering a culture of continuous improvement and knowledge sharing.
  • Drove operational efficiency by refining workflow processes and enhancing team productivity.
  • Managed a team of sales associates, providing guidance and support to improve overall performance.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
  • Conducted performance reviews, handle employee matters relating to job performance, grievances, promotions, transfers and terminations.
  • Increased sales revenue by implementing effective sales strategies and building strong customer relationships.
  • Cultivated a positive work environment that fostered teamwork and motivated employees to excel in their roles.
  • Consistently ranked among the top-performing store locations due to exceptional staff management and sales performance.
  • Trained personnel on policies, procedures and communications for in-person and telephone etiquette.
  • Conducted regular performance reviews of staff members, identifying areas for improvement and creating actionable development plans accordingly.
  • Led staff meetings to discuss customer service and sales goals, operational problems or procedural changes.
  • Organized product displays to attract potential buyers and increase sales conversions.

Sales Associate

3 Years 7 Months
Lowe's Home Improvement Center | 03.2019 - 10.2022
  • Assisted customers in product selection, providing knowledgeable recommendations to enhance satisfaction.
  • Maintained inventory accuracy by conducting regular stock checks and organizing displays effectively.
  • Processed transactions efficiently using point-of-sale systems, ensuring a smooth checkout experience.
  • Collaborated with team members to improve store layout and optimize customer flow throughout the sales floor.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Collaborated with team members to achieve monthly sales targets.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Partner/Litigation Attorney

12 Years 6 Months
Hess & Schubert, LLP | 07.2006 - 01.2019

Private practice of law as Litigation Attorney. Primary practice areas included criminal law defense, personal injury litigation and immigration.

Partner/ Litigation Attorney

12 Years 1 Month
Crisp, Boyd, Poff, Schubert & Burgess, LLP | 05.1994 - 06.2006

Private practice of law as litigation attorney. Practice areas included insurance defense, personal injury, civil litigation and criminal law.

Education

J.D. - Law

Baylor Law School | Waco, Texas | 05-1994

Bachelor of Arts - Government/ Sociology

University Ot Texas | Austin, TX | 05-1990

Skills

Material handling
Loading and unloading
Order picking
Positive attitude
Workplace cleanliness
Heavy lifting
Warehouse operations
Materials handling and transport
Customer service
Equipment safety
Forklift operation
Truck loading and unloading
Pallet jack operation
Warehouse safety
Forklift operations
Warehouse organization
Material identification
Pick ticket orders
Materials management
Equipment operation
Hand trucks and dollies
Shipping documentation
Pulling and staging
Paperwork completion
Stock management
Cycle counts
Stock rotation
Cycle counting
Verbal and written communication
Certified forklift operator
Order picking and processing
Materials sorting
Decision-making
Lifting and sorting
Problem-solving
Wrapping and boxing
Materials handling safety training

Timeline

Materials Handler/ Customer Service Representative

Goodwill Industries of Central Texas
09.2024 - 04.2025Read More

Freight Team Associate (Part Time)

Academy Sports and Outdoors
04.2024 - 12.2024Read More

Sales Associate (Part Time)

Academy Sports and Outdoors
04.2024 - 12.2024Read More

Team Leader, Sales Operations

Tractor Supply Company
05.2023 - 10.2023Read More

Sales Associate Manager

Lowes Home Improvement Center
10.2021 - 04.2023Read More

Sales Associate

Lowe's Home Improvement Center
03.2019 - 10.2022Read More

Partner/Litigation Attorney

Hess & Schubert, LLP
07.2006 - 01.2019Read More

Partner/ Litigation Attorney

Crisp, Boyd, Poff, Schubert & Burgess, LLP
05.1994 - 06.2006Read More

Baylor Law School

J.D. from Law
Read More

University Ot Texas

Bachelor of Arts from Government/ Sociology
Read More
William Schubert