Billy Ac Garcia
Los angeles,CA
Summary
Store Protection Specialist with a proven track record at DD's Discount, adept in loss prevention strategies and incident reporting. Recognized for enhancing store safety through effective theft detection and exceptional customer service. Skilled in emergency response training, ensuring a secure shopping environment while fostering teamwork and communication across departments.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Store Protection Specialist
DD's Discount
4322 S Central Ave
2024 - Current
- Assessed store environment to pinpoint and rectify security issues.
- Assisted in conducting routine safety inspections and audits.
- Reported findings to bolster loss prevention strategies.
- Collaborated with team members to implement effective theft deterrent strategies.
- Maintained a safe store environment through consistent customer support.
- Detected and addressed unusual behaviors to ensure a safe retail space.
- Assisted in the apprehension of shoplifters, following proper procedures to ensure legal compliance and minimize liability.
- Supported store management during emergency situations, coordinating evacuation procedures and liaising with first responders if required.
- Ensured a safe shopping environment for customers by identifying potential safety hazards and taking corrective action.
- Worked closely with other departments within the store to promote teamwork and communication regarding safety concerns or suspicious activity observed during shifts.
- Interviewed suspects, customers and witnesses to obtain helpful information and statements.
Team Member
Popeyes
2532 S Figueroa St
2024 - 2025
- Prepared and cooked menu items according to established recipes and standards.
- Ensured cleanliness and organization of workstations to maintain food safety compliance.
- Ensured high-quality customer interactions by efficiently managing orders and addressing questions.
- Teamed up with staff to optimize processes during busy times.
- Assisted in training new staff on equipment usage and food preparation techniques.
- Monitored inventory levels, restocking supplies to minimize disruptions in service.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Implemented process improvements, enhancing speed of service during busy shifts.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated register to process payments and collect cash payment for order totals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
Education
High School Diploma -
Ánimo Jackie Roberson Charter High School
3500 S Hill St07.2024
Skills
- Incident reporting
- Physical security measures
- Emergency response training
- Access control management
- Loss prevention strategies
- Theft prevention
- Theft detection
- Customer service
- Attention to detail
Certification
Guard card and
High school diploma
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Store Protection Specialist
DD's Discount
2024 - Current
Team Member
Popeyes
2024 - 2025
High School Diploma -
Ánimo Jackie Roberson Charter High School