Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Billy Aguilar

San Antonio,TX

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages workplace and concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

9
9
years of professional experience

Work History

Guest Service Representative

Top Golf
02.2023 - Current
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

Customer Development Manager

SAS Retail Services
03.2020 - 07.2023
  • Negotiated favorable contract terms with clients, maximizing profitability while maintaining strong relationships.
  • Implemented process improvements that resulted in reduced costs without compromising service quality or customer satisfaction levels.
  • Increased customer satisfaction by developing and implementing strategic account plans.
  • Expanded market share by identifying new business opportunities and fostering partnerships with key stakeholders.
  • Streamlined internal processes for improved efficiency, resulting in higher customer retention rates.
  • Aligned department objectives with corporate goals, driving increased efficiency across all aspects of operations.
  • Enhanced team performance through ongoing coaching, feedback, and professional development opportunities.

District Mail Carrier

Allan Hancock College
02.2015 - 01.2020
  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
  • Distributed mail on foot to residences and businesses, delivering to multiple customers per shift.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Proactively communicated route changes or potential delays due to construction or road closures with supervisors for alternative planning purposes.

Education

Associate of Applied Science - Railroad Operating Practices

Salt Lake Community College
Salt Lake City, UT

Skills

  • Detail Oriented
  • Customer Service
  • Issue Resolution
  • Guest Relations
  • Payment Processing
  • Guest Orientation
  • Food and Beverage Area Setup
  • Event Information Management
  • Reservation Management System
  • Inventory Monitoring
  • Clear Communication

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Guest Service Representative

Top Golf
02.2023 - Current

Customer Development Manager

SAS Retail Services
03.2020 - 07.2023

District Mail Carrier

Allan Hancock College
02.2015 - 01.2020

Associate of Applied Science - Railroad Operating Practices

Salt Lake Community College

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Billy Aguilar