Billy Brennan

• Worked 9-15 scheduled appointments as well as tow ins and walk up's. 25 inbound phone calls daily, and 15 to 20 e-mails. Worked with aftermarket warranty companies
• Implemented effective upselling techniques, resulting in increased revenue generation from additional services offered.
• Coordinated with suppliers for prompt delivery of parts needed, reducing wait times for customers.
• Conducted regular follow-ups with clients to confirm satisfaction with services rendered, fostering trust and loyalty.
• Facilitated communication between service technicians and customers, ensuring transparency throughout repair process.

• Scheduled appointments with customers, diagnosed concern, ordered parts and performed repair to factory specifications.
• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Controlled costs to keep business operating within budget and increase profits.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Cross-trained existing employees to maximize team agility and performance.

Coordinated technician assignments for optimal coverage of service areas and reduced response times.

• Collaborated with management to develop and implement dispatcher training programs, increasing overall department efficiency.
• Improved customer satisfaction with timely service calls and accurate information updates.
• Proactively identified opportunities to improve dispatch procedures and implemented changes as needed, resulting in ongoing process improvements and increased efficiency.
• Maintained accurate and up-to-date records of all dispatched jobs, ensuring a clear audit trail for future reference or analysis.

• Coordinated all subcontracted maintenance including annual maintenance, emergency maintenance.
• Proactively performed all scheduled maintenance at various service intervals.
• Performed emergency repairs as needed to minimize lost of revenue.
• Solicited bids for larger projects and held contractors to strict schedule
• Handled all USCG Inspections adhering to current Federal Code of Regulations with 100% passing.
• Identified issues, analyzed information and provided solutions to problems
• Used critical thinking to break down problems, evaluate solutions and make decisions
• Improved operations through consistent hard work and dedication

• Certified over 700 students from entry level courses through Professional Certifications.
• Educated students on SCUBA Diving and safety protocols by applying variety of instructional techniques within hands-on curriculum.
• Organized class schedules to maximize learning and knowledge retention.
• Conducted individual assessments and remedial training based on students progress of deficiencies.
• Met needs of different students by adapting teaching techniques in order to make safer more confident divers.

• Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
• Worked as a buyers and sellers agent for premier real estate company on Cape Cod Massachusetts.
• Listed and sold residential and commercial properties.
• Communicated with clients to understand property needs and preferences.
• Developed and maintained relationships with clients through networking, postcards and cold calling.
• Wrote listings detailing and professionally highlighting property features to increase sales chances
• Compiled lists of properties that met buyers' needs and financial resources

• Developed and delivered engaging sales presentations to convey product benefits.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
• Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
• Established new accounts through cold calling and personal visits to potential customers.
• Created strategic brand building events to promote current product portfolio.
• Negotiating catalog space with Fortune 500 companies. (i.e. LL Bean, Brookstone, and Herrington Catalog.)
• Managed and developed over 300 accounts in six New England States from Connecticut to Maine.
• Consistently met or exceeded sales quotas.
• Built and maintained strong relationships with key accounts as well as developing new accounts.
• Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue
• Implemented brand marketing and sales campaigns