Billy Bryson
Summary
Motivated business professional bringing 35 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
34
34
years of professional experience
Work History
Owner/Sales Management
Self-employed
01.1990 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision making.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Trained and motivated employees to perform daily business functions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Founded and managed Mortgage business, growing revenue to $500,000 in first year.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Education
Mortgage Educators, Online
2015
Property Management Certification
2012
Loss Mitigation Certification
2005
Real Estate License
1990
High School Diploma -
Bell Senior High School
Bell, CA06.1984
Skills
- Goal setting
- Sales presentations
- Multitasking
- Contract negotiation
- Conflict resolution
- Project management
- Decision-making
- Customer relationship management
- Sales strategy development
- Team collaboration
- Time management
- Effective negotiation
- Strong communication
- Problem-solving
- Customer and Client Relations
Accomplishments
- Supervised team of 15-25 staff members.
Timeline
Owner/Sales Management
Self-employed
01.1990 - Current
Mortgage Educators, Online
Property Management Certification
Loss Mitigation Certification
Real Estate License
High School Diploma -
Bell Senior High School
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