Billy Caldwell

• Provide leadership and oversight of residential and support services for individuals with developmental disabilities while supervising Program Coordinators, Supervisors, and Direct Support Professionals. Responsible for operational excellence, quality outcomes, staff development, compliance, strategic initiatives, and organizational leadership.
• Leadership Development & Team Building
• Developed, coached, and mentored Program Coordinators, Supervisors, and emerging leaders throughout the organization.
• Created and facilitated leadership trainings focused on accountability, communication, emotional intelligence, conflict resolution, team development, and leadership growth.
• Built a culture of ownership and accountability resulting in strong team performance and leadership development.
• Achieved a significant organizational accomplishment when all three Program Coordinators under direct supervision received agency recognition awards during the annual employee banquet.
• Consistently recognized by staff and teams for leadership, mentorship, and support.
• Workforce Stability & Employee Retention
• Maintained one of the lowest staff turnover rates within the organization for multiple years.
• Developed employee engagement initiatives that strengthened morale, teamwork, and retention.
• Built high-performing teams focused on consistency, quality, and person-centered supports.
• Organizational Leadership & Operational Excellence
• Successfully led operations through organizational growth, staffing challenges, regulatory changes, and post-COVID recovery efforts.
• Frequently provided leadership support to additional counties and programs during periods when Director positions were vacant.
• Served as a trusted resource and collaborative partner to agency leadership, Program Coordinators, Supervisors, Human Resources, Nursing, Finance, and Executive Leadership.
• Demonstrated the ability to stabilize programs, support struggling teams, and maintain quality outcomes during periods of transition.
• Innovation & Strategic Initiatives
• Championed implementation of Remote Supports at Westbrook, helping establish one of the agency's first successful Remote Support locations.
• Collaborated with leadership and stakeholders to educate teams regarding the value, effectiveness, and long-term impact of Remote Supports.
• Helped create a successful implementation model that supported increased independence and quality of life for individuals served.
• Consistently identifies innovative opportunities that improve services, efficiency, and organizational effectiveness.
• Compliance, Quality Assurance & Financial Oversight
• Successfully managed multiple external Quality Assurance reviews and audits with positive outcomes.
• Maintained compliance with Ohio Department of Developmental Disabilities regulations and organizational standards.
• Successfully passed financial audits and demonstrated strong oversight of individual funds and program operations.
• Led quality improvement efforts while balancing regulatory compliance and person-centered supports.
• Committee Leadership & Agency Representation
• Long-standing member of the MUI Stakeholders Committee.
• Served for multiple years on the Human Rights Committee (HRC).
• Collaborated with county boards, guardians, families, providers, and stakeholders to improve services and outcomes.
• Actively participated in organizational initiatives focused on quality improvement, compliance, and service innovation.
• Employee Engagement & Organizational Culture
• Planned and coordinated agency-wide events designed to improve morale, engagement, and organizational culture.
• Organized and supported large-scale dances, Luau events, recognition programs, and community-building activities.
• Developed opportunities that strengthened relationships between departments and promoted employee appreciation.
• Community Impact & Person-Centered Leadership
• Organized and led a post-COVID Tennessee vacation involving approximately 47 individuals and staff members.
• Helped individuals reconnect with community experiences, travel opportunities, recreation, and social engagement following extended isolation during the pandemic.
• Demonstrated commitment to enhancing quality of life and expanding opportunities for individuals receiving services.
• Leadership Development and Unity
• Organizational Perspective
• Innovation and Growth
• My Biggest Accomplishment

My job responsibilities was to oversee ICF and wavier homes. 15 of them. I had to be a part of state reviews, internal reviews. I to ensure we were in compliance and maintained relationships with the county boards and guardians. I held meetings in different homes to ensure training was done and sometimes I had to be in the homes hands on training to ensure my staff understood what was required. A lot of families love me and enjoyed the changes they saw in my department. I had to hold monthly family meetings to hear concerns and make sure they were heard. I was responsible for multiple duties such as payroll, scheduling, trainings, money management, pay bills, check documentation, filling in if there’s no one to cover the shift. Most importantly I engage with all my clients and help them in whatever aspect of their lives I can and ensure they were treated well and got to enjoy their own independence.

Work in Dayhab setting- was responsible for educating our clients weekly on stranger danger situations and healthy relationships. Responsible for daily activities indoors and outdoors, range from going to the movies to library to learning how to grocery shop to learning how to exercise to in door activities such as karaoke, monthly dance lessons to where we put on shows to teach one how to DJ and was responsible for their wellbeing being taken care of like lunch , restroom, being a great listener. I taught someone to feed themselves and another one to tie his own shoes. I was transferred over to the behavioral wing and work in there for over 6 years. I also helped my peers who was on their way out the door and they put them with me and no one got fired.