Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Billy Carter

Portland,OR

Summary

Dynamic Assistant Manager with a proven track record at Subway, enhancing operational efficiency and customer satisfaction. Excelled in staff training and development, fostering team motivation and leadership. Skilled in money handling and customer relations, achieving significant reductions in cash discrepancies. Demonstrates exceptional problem-solving and communication abilities, driving positive outcomes and workplace harmony.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant Manager

Subway
12.2020 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.

Shift Manager

McDonald's Restaurant
05.2017 - 12.2021
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.

Education

No Degree - Addiction Studies

Mount Hood Community College
Portland, IN
06.2026

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Staff Supervision
  • Task Delegation
  • Retail Operations
  • Compliance understanding
  • Google Drive
  • Customer Service
  • Team Leadership
  • Teamwork and Collaboration
  • Computer Skills
  • Decision-Making
  • Multitasking Abilities
  • Time Management
  • Organizational Skills
  • Problem Resolution
  • Problem-Solving
  • Active Listening
  • Goal Setting
  • Work Planning and Prioritization
  • Customer Relationship Management
  • Professional and Courteous
  • Managing Operations and Efficiency
  • Excellent Communication
  • Good Judgment
  • Team building
  • Attention to Detail

Certification

  • Oregon Liquor and cannabis commission Marijuana work permit
  • ServSafe Food Handler's Certification

Timeline

Assistant Manager

Subway
12.2020 - Current

Shift Manager

McDonald's Restaurant
05.2017 - 12.2021

No Degree - Addiction Studies

Mount Hood Community College

Similar Profiles

CREATE PROFILE
Billy Carter