Billy Charron
Forest Lake,MN
Summary
Dynamic Operations Manager at Pulstar with a proven track record in optimizing customer satisfaction and enhancing operational efficiency. Expert in data analysis and vendor negotiation, I excel in high-pressure environments, driving process improvements and fostering strong client relationships to achieve business objectives. Skilled in staff development and logistics oversight.
Overview
28
28
years of professional experience
Work History
Operations Manager
Pulstar
Saint Paul, MN
04.1997 - Current
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Addressed customer concerns with suitable solutions.
- Managed scheduling, training and inventory control.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Built strong operational teams to meet process and production demands.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Tracked and replenished inventory to maintain par levels.
Education
High School Diploma -
New Heights
Stillwater 06-1996
Skills
- Operations management
- Data analysis
- Inventory control
- Vendor negotiation
- Project coordination
- Customer relationship management
- Process improvement
- High-pressure environments
- Client relationships
- Logistics oversight
- Staff development
References
References available upon request.
Timeline
Operations Manager
Pulstar
04.1997 - Current
High School Diploma -
New Heights
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