Hi, I’m
Billy De Los Santos
Bachelor In Business Administration
Hawthorne,NJ
Summary
Im a dedicated person to everything I set myself to that would describe me as a competitive person always striving to master my craft, I always have consider myself as a team player and a person whom would always go above and beyond to provide resolution to any situation presented to me.
I’ve work closely with my leadership providing support and feedback in different processes to improve overall customer experience and handle time.
Overview
4
years of professional experience
Work History
TD Bank NAMount Laurel, NJ
Contact Center Representative
01.2022 - Current
Job overview
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Responded to customer calls and emails to answer questions about products and services.
- Cross-trained and provided backup support for systems such as zelle and billy pay
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Follow up on customers enrollment for ACH, wires and new accounts opening procedures
TD BankPaterson, NJ
Retail Banker
02.2021 - 01.2022
Job overview
- Boosted referral rates by actively promoting bank products during routine interactions with customers.
- Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
- Mentored junior staff, fostering teamwork, collaboration, and professional growth within the branch.
- Increased customer satisfaction by providing personalized banking solutions and exceptional customer service.
- Processed applications for new accounts.
- Identified opportunities for cross-selling financial products, resulting in higher revenue generation.
- Enhanced customer loyalty through proactive communication and timely resolution of issues.
TD Bank NAPaterson, NJ
Teller
03.2020 - 02.2021
Job overview
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Assisted with training of new tellers on policies and procedures.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
Education
PUCMMSantiago, Dominican Republic
Bachelor In Business Administration from Business Administration
07.2018
Skills
Relationship Building
Report Preparation
Resolving issues
Multitasking Abilities
Technical Troubleshooting
System implementation
Administrative and Office Support
Teamwork and Collaboration
Team Collaboration
Microsoft Office
Sales expertise
Customer Support
Analytical Skills
Spanish Fluency
Timeline
Contact Center Representative
TD Bank NA
01.2022 - Current
Retail Banker
TD Bank
02.2021 - 01.2022
Teller
TD Bank NA
03.2020 - 02.2021
PUCMM
Bachelor In Business Administration from Business Administration