Billy DeSpain
Yukon,OK
Summary
Dependable Service Technician polished in building client loyalty and maintaining service standards. Hardworking troubleshooter and multitasker with 19+ years of hands-on experience completing various services and operations. In-depth understanding of blueprints and schematics. Customer focused and reliable in high stress situations. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Service Supervisor
Downing Wellhead
Midland, TX
10.2023 - Current
- Collaborated closely with upper management on special projects aimed at increasing profitability.
- Resolved escalated customer issues in a timely manner while maintaining high satisfaction with superiors.
- Implemented new technology systems designed to improve efficiency and accuracy of services.
- Provided guidance on best practices related to customer service processes.
- Established clear expectations for employees in terms of job duties and responsibilities.
- Maintained comprehensive records of employee attendance, performance reviews, and disciplinary actions taken.
- Created detailed reports outlining operational metrics such as sales figures, labor costs.
- Recruited, interviewed, hired, evaluated, promoted, disciplined and terminated employees as needed.
- Ensured all equipment was maintained in safe working order by performing regular maintenance checks.
- Developed incentive programs designed to motivate staff members towards achieving organizational goals.
- Identified training needs among staff members and provided appropriate coaching sessions.
Service Technician IV
TechnipFMC
Oklahoma City, OK
03.2022 - 09.2023
- Communicated with clients for outstanding customer service and to increase repeat business.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Trained new team members on service processes to increase productivity.
- Traveled to customer locations to complete work for pre-set appointments.
- Set up and operated mechanical and manual tools and equipment.
- Completed documentation promptly, enabling service requests to be properly recorded and tracked.
- Completed scheduled appointments on time to drive quality service.
- Communicated with distributors to acquire necessary equipment for projects.
Service Coordinator
TechnipFMC
Oklahoma City, OK
01.2018 - 03.2022
- Provided timely feedback to management on service failures and customer concerns.
- Monitored email and phone communication to provide prompt responses and solutions.
- Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
- Liaised between client and technician to keep parties fully informed.
- Identified methods to improve customer experiences, meeting or exceeding expectations.
- Followed up with technicians and managers to receive and communicate status updates.
- Confirmed completed or closed work order by reviewing notes and following up on pending items.
- Worked with technicians to complete paperwork within designated time.
- Toggled between multiple systems and databases to look up information and update records.
- Obtained paperwork from the field and distributed to appropriate departments for processing.
- Managed emergency service requests by communicating schedules and expediting parts shipments and repairs.
- Drove logistics between multiple departments to fulfill contract service-level-agreements.
- Coordinated and led technical scope development sessions to validate business and requirements.
- Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
- Delegated work to staff, setting priorities and goals.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Created work crew schedules and delegated assignments.
- Coordinated efficient maintenance schedules to keep systems running at peak levels.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained and monitored employees to teach daily tasks and improve performance.
- Monitored employee work levels and optimized performance with strategic approaches.
- Oversaw workforce schedules and allocated resources in order to achieve project goals.
- Prepared and planned worksites to help jobs run smoothly.
- Delivered positive reinforcement and constructive criticism for employee work efforts.
- Reported project progress, site problems and labor status to supervisors.
- Established and enforced clear safety policies to protect workers from injury.
- Communicated with distributors to acquire necessary equipment for projects.
- Coached staff on strategies to enhance performance and improve customer relations.
- Inspected completed work to assess quality and identify skill gaps.
Service Technician
TechnipFMC
Oklahoma City, OK
01.2016 - 01.2018
Shop Coordinator
TechnipFMC
Oklahoma City, OK
01.2015 - 01.2016
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Managed shop jobs to complete work orders on time and keep tasks prioritized.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained, managed and motivated employees to promote professional skill development.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Directed and supervised staff performance.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Satellite Manager (SLB)
FMC Technologies
Denton, TX
01.2014 - 01.2016
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Reviewed completed work to verify consistency, quality and conformance.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Satellite Manager (Trican)
FMC Technologies
Springtown, TX
01.2013 - 01.2014
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality and conformance.
- Assigned work and monitored performance of project personnel.
- Produced thorough, accurate and timely reports of project activities.
Shop Worker
FMC Technologies
Stephenville, TX
12.2004 - 01.2012
- Built FMC flowline products using shop equipment, maintaining high levels of product quality and meeting deadlines.
- Operated equipment and tools in full accordance with safety procedures.
- Assisted with general repair and maintenance of tools and equipment.
- Prepared job spaces by unloading trucks, placing ladders and setting up protective equipment.
- Completed basic and semi-skilled work using available tools and facilities.
- Assisted parts personnel with managing inventory, receiving and stocking.
- Installed, inspected and maintained equipment components.
- Maintained work area organization and cleanliness to uphold production levels and safety standards.
- Helped shop personnel complete assignments.
- Completed daily checklists for smooth shop operations.
- Received items and orders and checked items for quality and accuracy against documentation.
- Kept supplies and spare parts organized for upcoming projects and daily use.
- Disposed of hazardous materials properly in approved containers.
Education
High School Diploma -
Lingleville ISD
Lingleville, TX05.2003
Skills
- Documentation and Reporting
- Equipment Inspection
- Heavy Equipment Operator Expertise
- Troubleshooting and Analysis
- Rapport Building
- Punctual and Reliable
- Customer Service
- Technical Support
- Problem and Issue Resolution
- Scheduling and Coordination
- Professional and Courteous
- Flexible and Adaptable
- Troubleshooting Skills
- Worksite Preparation
- Knowledge of Industry Best Practices
- Verbal and Written Communication
Certification
- Licensed Forklift and man basket Operator
- Safeland Certified
Timeline
Service Supervisor
Downing Wellhead
10.2023 - Current
Service Technician IV
TechnipFMC
03.2022 - 09.2023
Service Coordinator
TechnipFMC
01.2018 - 03.2022
Service Technician
TechnipFMC
01.2016 - 01.2018
Shop Coordinator
TechnipFMC
01.2015 - 01.2016
Satellite Manager (SLB)
FMC Technologies
01.2014 - 01.2016
Satellite Manager (Trican)
FMC Technologies
01.2013 - 01.2014
Shop Worker
FMC Technologies
12.2004 - 01.2012
High School Diploma -
Lingleville ISD
Similar Profiles
Micheal JacksonMicheal Jackson
Assembly at Downing WellheadAssembly at Downing Wellhead
Hunter GreenHunter Green
Level 4 Field Technician at Downing WellheadLevel 4 Field Technician at Downing Wellhead
Kolten GarciaKolten Garcia
Service Supervisor at Downing WellheadService Supervisor at Downing Wellhead
Esmeralda DehumaEsmeralda Dehuma
Host at Texas RoadhouseHost at Texas Roadhouse
Colby CravensColby Cravens
Certified Sterile Processing Technician at Oklahoma University Medical CenterCertified Sterile Processing Technician at Oklahoma University Medical Center