BILLY DIAZ

• Developed standard operating procedures for use in the lab environment by starting mock meetings with the groups and Lead Laboratory Technician.
• Oversee daily operation of the laboratory when the lead laboratory technician or Manager is not present.
• Maintaining 90% of proper inventory of supplies in a month period for the laboratory operations.
• Trained new personnel on proper laboratory techniques according to established protocols.
• Calibrated instruments used during experiments to ensure 99% accuracy of results produced.
• Evaluated 1000 data samples generated from fresh sent outs and documented findings accurately.
• Participated in interdepartmental meetings to discuss project goals and objectives under the guidance of Regional Manager and Lead Laboratory Technician for maintenance of 90% accuracy of results when we have re-checks from the customers.
• Employed scientific methods to promote quality of collected samples and stored specimens that prevent higher rates of false-negative results from 80% to 38% for promoting best results.
• Participated in advance and extended training and courses to refine and improve upon industry knowledge.

• Maintained clean and managed fully operational laboratory equipment for every shift tru using online and offline log sheets that helps lower maintenance costs and improve efficiency by 80%.
• Operated and trained new hires for equipment usage such as Advia analysers for blood samples, Horiba Analayzers for platelets aggregations and Novus Analyzers for urine samples and Microscope readings and centrifuging for Parasitology to analyze bodily fluids for anomalies.
• Properly documented results and re-checks from customers feedback relative to specimen processing and sample testing and set goals for the team to address issues which decreases our rechecks for the last quarter of 2022 under 60%.
• Monitored standardized clinical laboratory tests and procedures appropriate to blood banking, fecal analysis, Urine sampling and platelet testings that increases efficiency of workflow process
• Daily, weekly and monthly Calibration and performed routine maintenance to keep laboratory equipment in satisfactory condition.
• Performed quality control procedures to validate test results according to established standards such as performance evaluations to individual staff together with my supervisor.
• Analyzed results of tests for conformity to specifications that increases validity of tests results and decreased rechecks or validity by 76%
• Supervised or instructed new technicians on laboratory protocols and managed to have a simple and easy flow charts for each departments processes under our SOP Procedures which helps aid for better learning for the new technicians
• Followed strict key principles of asepsis to protect medical equipment from contamination during blood work, urinalysis, fecal analysis

Decreased TAT for routine morning samples by 90% by delegating on time tasks to co-workers.

Decreased waste by 50% by Leading teams of 17 staff members and prioritizing waste management.

Developed my interpersonal skills by pro-actively participating in Rapid Response Team Program.

Managed quality adherence 80% by performing daily log check in the department.

Developed Advance knowledge skill set in parasitology by participating in advance online trainings.

Performed peer to peer feedback that led to increase in knowledge adherence for new hires

Decrease waste at work 90% by leading a team of 15 team members prioritizing Kanban system that lead to a standard system used for north region labs.

Managed team meetings of 28 staff members for focus prioritization of goals that needs to be achieved daily
Increased my knowledge in parasitology 80% by participation in online basic and intermediate trainings and company led trainings.

Initiated New parasitology protocols to new hires which led to increase staff motivation, ease in working and decrease staff attrition.

Decreased Waste problems at work by 50% by leading a team of 12 staff members to prioritize working efficiently and effectively using Lean Program.

Decreased Validities per sample 50% by improving skills and accuracy.

Increased employee satisfaction 80% by leading cultural committee that provides incentives and awards to staff members that achieve targeted goals in a month.

Increased knowledge of the newly built system LYNXX for parasitology that increases productivity and TAT.

In my previous role, I was able to help North Grafton Labs and Glen Burnie labs and Decreased over-all labs TAT from 9:00am to 7:45am by giving them feedbacks of my experience from my previous lab experience

Increased Staff retention 45% by Implementation of peer to peer feedback to staff.

Lead Team trainings with New Microsoft-Based Software system to streamline a faster resulting of numerical values that decreased wait times of 30mins. to the customer.

Developed and Implemented cost effective management of inventories for in-store and drive-tru sales, resulting to increase of sales 75% in 1 month.

Decreased 25% Staff turnover by Performance feedback every week.

Increase in Store revenue 86% by leading multiple cross functional teams to improve service and delivery for day and night shift.

Developed and implemented team meetings daily for career growth in the company that increases staff satisfaction and increases staff retention by 50%.

Evaluated performed task after shift to 20 staff members that led to increase 95% customer satisfaction.