Billy Dorzena
Windermere,FL
Summary
Dynamic hospitality professional with a strong work ethic and problem-solving skills, recognized for enhancing guest experiences at Highland Lounge. Proven ability in inventory management and effective multitasking, contributing to team success and operational efficiency. Cultivated loyal clientele through exceptional service and proactive communication, ensuring a welcoming environment for all patrons.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Barback
Highland Lounge
09.2022 - 01.2025
- Supported bartenders in providing exceptional service through timely glassware cleaning and restocking.
- Cultivated loyal clientele through friendly interactions and attentive service, fostering strong relationships with patrons.
- Promoted positive work environment through proactive assistance to colleagues during peak hours.
- Elevated overall guest experience through keen observation of patron preferences, anticipating needs before they arose.
- Demonstrated excellent communication skills while collaborating with staff members to address customer needs quickly.
- Maximized sales by recommending popular drinks and upselling premium liquors when appropriate.
- Optimized operational efficiency by routinely assessing bar equipment for performance issues and scheduling maintenance as needed.
- Contributed to team success by cross-training in bartender duties for seamless coverage during busy periods.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Gas Station Attendant
Rebel Gas Station
10.2021 - 06.2022
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
- Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Built trustful relationships with customers to encourage return visits.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Created attractive merchandise diplays to entice customers to make purchases.
Team Member
Taco Bell
05.2019 - 09.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Education
High School Diploma -
Windermere High School
Windermere, FL05-2020
Skills
- Risk Assessment and Mitigation
- Sanitation Protocols
- Inventory Management
- Task delegation
- Efficient multitasking
- Problem-solving
- Strong work ethic
- Telephone etiquette
- Hospitality
- Training and mentoring
- Teamwork and collaboration
Certification
- Responsible Beverage Service Training (RBST) - Various State Agencies.
- Age Verification Training – Various State Agencies or Private Providers.
- Food Handler Certification - American National Standards Institute (ANSI).
Languages
French creole
Native or Bilingual
Timeline
Lead Barback
Highland Lounge
09.2022 - 01.2025
Gas Station Attendant
Rebel Gas Station
10.2021 - 06.2022
Team Member
Taco Bell
05.2019 - 09.2021
High School Diploma -
Windermere High School
Similar Profiles
Ashkon KajehAshkon Kajeh
Shift Lead Manager at Burger lounge, Highland village driveShift Lead Manager at Burger lounge, Highland village drive
Deborah MorrisonDeborah Morrison
Special Education Coordinator at Highland Park ISD - Highland Park Middle SchoolSpecial Education Coordinator at Highland Park ISD - Highland Park Middle School
Chloe DigbyChloe Digby
Lounge Attendant at Plaza Premium Lounge & American Express LoungeLounge Attendant at Plaza Premium Lounge & American Express Lounge