Summary
Overview
Work History
Education
Skills
Activities
Certification
Timeline
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Billy Ferguson

Wellington,FL

Summary

Results-driven Management professional with eleven years of experience in delivery operations, production management, organizational development and team building within a diverse workforce. Highly adept in planning, coordinating and executing successful production strategies.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Operations Manager

FedEx
Miramar, Fl
01.2022 - Current
  • Manage AM/PM sort operations daily to meet cooperate goals
  • Comply with prescribed procedure and laws for Dangerous Goods Administration
  • Operate machines and equipment to remove, package, store, or transport loads of materials
  • Clean contaminated equipment or areas for re-use, using detergents or solvents, sandblasters, filter pumps or steam cleaners.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Planned delivery routing, team workflows and promotional initiatives.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Conducted employee observations and documented findings.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.

Courier Swing Driver

FedEx
Riviera Beach, Fl
08.2011 - 01.2022
  • Load/Unload containers with packages
  • Maintained adherence to stringent delivery deadlines.
  • Perform audits of Dangerous Good packages
  • Comply with prescribed procedure and laws for Dangerous Goods Administration
  • Operate machines and equipment to remove, package, store, or transport loads of materials
  • Clean contaminated equipment or areas for re-use, using detergents or solvents, sandblasters, filter pumps or steam cleaners.
  • Followed safety protocols when loading, unloading, driving, and delivering items.
  • Checked and secured package loads before deliveries.
  • Reported any accidents or incidents involving self or others immediately following incident.
  • Obtained official signatures and required payments for different types of deliveries.
  • Answered customer questions on courier features of service, keeping customers informed about company and services.
  • Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
  • Adhered to traffic laws while operating company vehicle according to DOT regulations.

Customer Service Staff

Publix
Wellington, Fl
02.2007 - 08.2017
  • Confer with customer to provide information about products and services
  • Keep records of customer interactions or tractions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Follow up and provide feedback or solutions for complaints
  • Greet and assist customers with professional and courteous demeanor
  • Supervise employees engaged in performing services for customers
  • Verify checks and pay out of money after verifying that signatures are correct, and accounts have sufficient funds
  • Balance currency, coins, and checks in cash drawers at end of shift, and calculate daily transactions using computers, or calculators
  • Count currency, coin, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks.

Education

Information Technology -

University of Phoenix
08.2016

Mechanical Engineering -

Florida Atlantic University
08.2012

Skills

  • Team Building Skills
  • Adaptability
  • Budgeting and Finance
  • Team Liaison
  • Leadership/Executive Leadership
  • Effective/Strong Communication
  • Client/Vendor Relations
  • Workflow Optimization
  • Process Improvement
  • Performance Reporting
  • Logistics Oversight
  • Customer Service
  • Health and Safety Compliance
  • Incidents Management
  • Schedule Oversight
  • Budget Development and Management
  • Operations Management
  • Strategic Planning
  • Team Building/Leadership

Activities

Dangerous Goods Specialist

Certification

  • Certified Dangerous Goods Agent

Timeline

Operations Manager

FedEx
01.2022 - Current

Courier Swing Driver

FedEx
08.2011 - 01.2022

Customer Service Staff

Publix
02.2007 - 08.2017

Information Technology -

University of Phoenix

Mechanical Engineering -

Florida Atlantic University

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Billy Ferguson