Billy G. Harden
Las Vegas,NV
Summary
Seasoned Operations Manager and talented leader with 25+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
1
1
Certificate
2026
2026
years of professional experience
Education
Associates of Science - Medical Laboratory Technology
Mount Aloysius College
Cresson, Pa.01.1995
Associates of Arts - Pre-Nursing
Wentworth Military Academy
Lexington, Mo.01.1989
Skills
- Operational leadership
- Safety compliance
- Vendor management
- Quality control
- Project management
- Team development
- Inventory control
- Operations management
- Process improvement
- Logistics management
- Unsurpassed work ethic
- Purchasing and procurement
Affiliations
US Army Veteran
Certification
- Medical Laboratory Technician, American Society of Clinical Pathologists
- Medical Laboratory Technician, National Certification Agency
- Medical Laboratory Technician, American Association of Bioanalysts
Languages
Spanish
Professional Working
Timeline
Operations Manager/ Corporate Safety Officer
Donor Services Laboratory
08.2022 - 11.2025
Merchandising Assistant Store Manager
The Home Depot
10.2017 - 08.2022
Laboratory Preanalytical Manager
Universal Health Services
05.2005 - 07.2017
Department Head
The Home Depot
01.2002 - 01.2005
Truss Designer and Territory Field Sales
Yuma Truss and Edais Engineering
01.2001 - 01.2002
Store Manager
84 Lumber Company
01.1998 - 01.2001
Medical Laboratory Technician
Stuttgart Army Health Clinic
01.1995 - 01.1998
Assistant Supervisor
Forensic Drug Testing Laboratory
01.1991 - 01.1993
Associates of Arts - Pre-Nursing
Wentworth Military Academy
Sales Associate
The Home Depot
2002 - 01.2012
Associates of Science - Medical Laboratory Technology
Mount Aloysius College
Work History
Operations Manager/ Corporate Safety Officer
Donor Services Laboratory
08.2022 - 11.2025
- Responsibilities include but are not limited to:
- Provided construction oversight for the Las Vegas laboratory and remote oversight of progress for the Tampa laboratory construction.
- Served as the LIS Administrative Officer responsible for the development and successful implementation of the LabWare LIS system.
- Mananged Vendor selection and qualification
- Managed Service, Warranty, and Maintenance Contracts
- Streamlined operational workflows to enhance efficiency and reduce processing time.
- Implemented quality control measures to ensure compliance with industry standards.
- Led cross-functional teams in the development of new processes and procedures.
- Coordinated inventory management systems to optimize resource allocation and minimize waste.
- Facilitated communication between departments to improve collaboration and service delivery.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Conducted regular safety inspections to identify hazards and ensure compliance with regulations.
- Developed and implemented safety training programs for staff to enhance awareness and adherence.
- Developed and implemented strategies to maximize customer satisfaction.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
- Ensured adherence to OSHA regulations, leading to a safer work environment for all employees.
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
- Evaluated and monitored supplier and partner relationships to support compliance.
- Developed and maintained relationships with external vendors and suppliers.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Interacted well with customers to build connections and nurture relationships.
- Developed and implemented safety policies and procedures to establish clear guidelines for safe work practices and comply with regulations.
Merchandising Assistant Store Manager
The Home Depot
10.2017 - 08.2022
- Responsible for the supervision of the merchandising sales departments (8 Departments in total), the employees within, and the P&Ls for the departments. In addition, responsible for inventory, customer service, sales, education of staff, and the DIY training of customers.
- Provided ongoing coaching to team members, empowering them to excel in their roles while driving overall store performance.
- Assisted in optimizing merchandising displays to enhance customer engagement.
- Collaborated with management to implement inventory management systems for improved stock accuracy.
- Developed promotional displays in alignment with seasonal campaigns to drive sales growth.
- Supported the Store Manager in all aspects of store operations as needed, maintaining optimal efficiency and customer satisfaction.
Laboratory Preanalytical Manager
Universal Health Services
05.2005 - 07.2017
- Laboratory Preanalytical Manager of seven different hospital laboratories located in Florida and Nevada ranging in bed counts from 250-500
- Responsibilities include but are not limited to:
- Develop and maintain all Preanalytical Policies and Procedures
- Staff training and competency for Laboratory, Nursing, and Physicians
- Established team priorities, maintained schedules and monitored performance.
- Meeting productivity goals
- Staff evaluation and disciplinary action
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement technique
- Led operational strategies to enhance patient care delivery across multiple facilities.
- Oversaw budget management, ensuring optimal resource allocation and financial efficiency.
- Coordinated cross-departmental initiatives to align clinical services with organizational goals.
- Analyzed performance metrics to inform strategic decision-making and enhance service quality.
- Fostered team development through mentoring programs, improving staff retention and satisfaction.
- Implemented process improvements that streamlined workflows and reduced operational bottlenecks.
- Developed training programs that elevated staff competencies in healthcare protocols and compliance standards.
- Negotiated contracts with vendors, optimizing supply chain effectiveness and cost management.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Sales Associate
The Home Depot
2002 - 01.2012
- Responsible for inventory, excellent customer service, sales, and the DIY training of customers.
- Supervised daily operations of sales team, ensuring adherence to company standards.
- Developed and implemented training programs for new sales associates, enhancing team performance.
- Conducted performance evaluations for team members, providing constructive feedback for improvement.
Department Head
The Home Depot
01.2002 - 01.2005
- Responsible for the supervision of 3 separate departments with 10 direct reports. Responsible for inventory, excellent customer service, sales, education of staff, and the DIY training of customers.
Truss Designer and Territory Field Sales
Yuma Truss and Edais Engineering
01.2001 - 01.2002
- Responsible for calling on contractors, collecting blueprints of current and prospective projects, design of truss packages in MITEK application according to blueprints, submitting of bid to contractor, planning transportation of truss packages to job site, the supervision of truss installation and finishing when requested by contractor, and contractor follow-up post installation.
Store Manager
84 Lumber Company
01.1998 - 01.2001
- Responsible for the daily operations of both the Yuma, AZ and El Centro, CA branches with 16 direct. Ran all aspects of store operations, purchasing, sales, transportation, budget, training, human resources, inside and outside sales, contractor relations, and managed P&L. Responsible for performing complex construction blueprint take-offs and the review the take-offs of staff and the establishing of pricing of materials prior to submitting of the bid to contractors.
Medical Laboratory Technician
Stuttgart Army Health Clinic
01.1995 - 01.1998
- Served in a wide range of clinical and support positions including Technical Supervisor of Clinical Operations.
- Responsible for the training of military and civilian personnel in laboratory operations and procedures, while serving as the primary technologist in a high visibility laboratory.
- Managed in-house CHCS clinical and appointment computer system.
- Conducted laboratory tests and procedures, ensuring compliance with regulatory standards.
- Operated and maintained analytical equipment, troubleshooting issues to minimize downtime.
- Collaborated with healthcare professionals to discuss findings and improve patient outcomes.
- Trained junior technicians on laboratory procedures, enhancing team competency and efficiency.
- Ensured quality control by performing routine maintenance on lab equipment and calibrating instruments as needed.
- Improved laboratory efficiency by streamlining sample processing and reducing turnaround times.
- Utilized expertise in microbiology, chemistry, and hematology to help with diagnosis of medical issues.
Assistant Supervisor
Forensic Drug Testing Laboratory
01.1991 - 01.1993
- Assistant Supervisor for the Quality Control section
- Generated and evaluated all controls and calibrators for the U.S. Army’s largest and most visible controlled testing facility. Reviewed all test results for patient samples for testing accuracy prior to results going to court for legal action.
- Oversaw daily laboratory operations, ensuring compliance with safety regulations and quality standards.
- Trained and mentored staff on forensic testing procedures and equipment usage.
- Ensured adherence to strict documentation protocols for accurate record-keeping and reporting.